Dashanya Coleman
Houston,TX
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
9
9
years of professional experience
Work History
SUPERVISOR
Whole Foods Market
07.2021 - 02.2024
- Organized workflow tasks to prevent downtime and production gaps
- Inspected work environment for health and safety hazards and reported findings to manager
- Conducted employee evaluations and documented overall progress
- Delegated tasks to team members according to individual strengths
- Assisted managers with employee recruitment and interviews
- Canceled orders based on customer requests, inventory or delivery problems
- Greeting guest before and after transactions
- Cash handling credit debit gift cards
- Answering the phone in a polite manner
- Transferring calls to department
- Transaction base returns card cash or gift cards
- Help with store sales and donations
- Fronting the store
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
CASHIER / STORE SUPPORT
Whole Foods Market
03.2016 - 02.2024
- Greeting guest before and after transactions
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Team training
- Helping customers when needed
- Maintenance work
- Help with store sales and donations
- Fronting the store
- Inventory counting items
- Counting cash back checking accuracy.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
SHIFT LEADER
Auntie Anne's
09.2015 - 05.2016
- Close out til at end of night
- Close out register and end of night reports
- Oversaw shift operations to create quality products that met company standards
- Created successful shift plans, adjusting team member line-up to achieve shift efficiency
- Supervised food production and preparation, promoting consistency with established recipes and procedures
- Maintained clean and secure operating environment, driving safety and wellbeing of employees on shift
- Used company tools and resources to train employees
- Prepared end-of-shift reports for management review and approval
- Cash handling counting money back
- Greeting guest in a friendly matter
- Repeating orders checking for accuracy
- Counting til
- Running cash reports
- Keeping area clean
- Making meals.
GUEST SERVICE EXPERT
Smashburger
03.2015 - 10.2015
- Close out til at end of night
- Close out register and end of night reports
- Oversaw shift operations to create quality products that met company standards
- Created successful shift plans, adjusting team member line-up to achieve shift efficiency
- Supervised food production and preparation, promoting consistency with established recipes and procedures
- Maintained clean and secure operating environment, driving safety and wellbeing of employees on shift
- Used company tools and resources to train employees
- Prepared end-of-shift reports for management review and approval
- Cash handling counting money back
- Greeting guest in a friendly matter
- Repeating orders checking for accuracy
- Counting til
- Running cash reports
- Keeping area clean
- Making meals
- Provided food and beverage services to guests
- Provided efficient and courteous service to customers at all times.
Education
High school orStudies - Nusring
DELGADO COMMUNITY COLLEGE
Algiers, LAHigh School Diploma -
ELSIK HIGH SCHOOL
Houston, TX05.2011
Skills
- Alcohol Certificate
- Responding to customer situations with sensitivity
- Customer Focus & Orientation - Highly Proficient
- Employee Coaching and Motivation
- Motivating Performers
- Supervising Employees
- Optimizing Workflows
References
References available upon request
Timeline
SUPERVISOR
Whole Foods Market
07.2021 - 02.2024
CASHIER / STORE SUPPORT
Whole Foods Market
03.2016 - 02.2024
SHIFT LEADER
Auntie Anne's
09.2015 - 05.2016
GUEST SERVICE EXPERT
Smashburger
03.2015 - 10.2015
High school orStudies - Nusring
DELGADO COMMUNITY COLLEGE
High School Diploma -
ELSIK HIGH SCHOOL