DaSha McCoy
Atlanta,GA
Summary
Detail oriented professional with extensive experience at Delta Flight Museum, excelling in multitasking and organization. Proven track record in enhancing visitor experiences and operational efficiency. Skilled in Microsoft Office and customer service, with a strong ability to implement process improvements and manage diverse teams effectively. Committed to delivering exceptional results in fast-paced environments.
Overview
17
17
years of professional experience
Work History
Coordinator - Administration
Delta Flight Museum
Atlanta, GA
03.2024 - Current
- Organize and invoice group visits, track payments and provide reports.
- Create, mail, and track gift certificates.
- Serve as primary contact for DL Executive EA/AA requests (e.g., exclusive shop access, personal tours, etc.)
- Proactively order stationary, office supplies, and brochures when supplies are low.
- Point person for mailing, shipping, supplies, equipment, bills, and errands.
- Maintain office calendars including birthdays and milestones, as well as contact lists.
- Collaborate with the President and CEO of the Delta Flight Museum, to maintain their calendar and schedule.
Supervisor
Delta Flight Museum
Atlanta, GA
04.2014 - 03.2024
- Oversaw daily operations, ensuring adherence to safety and maintenance protocols.
- Trained staff on customer service standards and operational procedures.
- Implemented process improvements that enhanced visitor experience and workflow efficiency.
- Coordinated special events with the flight museum; audio visual, provide assistance with security officers, and managing volunteer staffing effectively.
- Private tour guide for corporate groups, new hires and general public.
Vaccination Site Coordinator
Delta Air Lines
Atlanta, GA
04.2021 - 02.2022
- Responsible for opening and closing site.
- Daily briefings with CVS staff and security each morning for updates and changes.
- Coordinate with CVS staff to manage community vaccination procedures and safety related issues.
- Manage volunteer staff, which includes collaborating with Peach Corps to oversee and direct volunteers to support vaccination site.
- Consult with museum director on museum's event schedule, etc.,
- Coordinate with Delta management to provide updates on vaccination site, such as daily reports of vaccination statistics.
- Generated the data spreadsheet and email.
- Secure vaccination site for closing.
Museum Sales Associate
Fernbank Museum of Natural History
Atlanta, GA
08.2009 - 10.2012
- Assisted visitors with inquiries to enhance overall guest experience and satisfaction.
- Trained new employees on upselling exhibit merchandise, and promoting educational materials related to exclusive museum programs.
- Collaborated with team members to maintain clean and organized sales environment.
- Developed engaging exhibit displays, increasing visibility and interest in products.
Education
Bachelor of Arts - Communications
University of Detroit Mercy
Detroit, MISkills
- Multitasking and organization
- Microsoft Office
- Customer service
- QuickBooks
- Veevart
- Excel
- Data entry
- Decision-making
Timeline
Coordinator - Administration
Delta Flight Museum
03.2024 - Current
Vaccination Site Coordinator
Delta Air Lines
04.2021 - 02.2022
Supervisor
Delta Flight Museum
04.2014 - 03.2024
Museum Sales Associate
Fernbank Museum of Natural History
08.2009 - 10.2012
Bachelor of Arts - Communications
University of Detroit Mercy