DaShauna Morrison
Philadelphia,PA
Summary
Experienced helpdesk technician with a strong history of resolving complex technical issues for diverse customers in fast-paced environments. Communicates technical concepts clearly and effectively addresses inquiries to ensure positive customer experiences in both in-person and phone interactions.
Overview
7
7
years of professional experience
Work History
Computer Lab Assistant
PHA
Philadelphia, Pennsylvania
10.2025 - Current
- Provide direct assistance to users with questions, technical issues, and account access
- Communicate with individuals of varying technical skill levels
- Monitor lab activity to ensure a safe, respectful and friendly environment
- Maintained records of data communication transactions, problems, and remedial actions or installation activities.
Mail Carrier
United States Postal Service, USPS
Philadelphia, Pennsylvania
01.2023 - 12.2024
- Collected and delivered mail to designated addresses, ensuring timely service and positive customer interactions
- Sorted incoming and outgoing mail for accurate distribution
- Responded to customer inquiries regarding postal services and products
- Managed time-sensitive deliveries to meet strict daily deadlines, contributing to overall service reliability
- Maintained accuracy and attention to detail during high-volume workdays, supporting efficient mail processing
Inventory Associate
Nordstrom Rack
Philadelphia, Pennsylvania
09.2021 - 12.2022
- Conducted regular stock counts, ensuring accurate inventory records
- Organized inventory to enhance customer access to merchandise
- Assisted with shipments, verifying accuracy of merchandise received
- Collaborated with sales associates to locate items for customers
Service Experience Representative
Nordstrom Rack
Philadelphia, Pennsylvania
05.2019 - 06.2021
- Assisted customers in person and over the phone with product inquiries, returns, and checkout, ensuring a seamless shopping experience.
- Resolved customer complaints promptly and effectively, enhancing overall customer satisfaction.
- Resolved customer disputes by providing tailored solutions, reinforcing customer loyalty.
- Opened and closed store daily, ensuring smooth operations and customer support.
- Handled cash transactions accurately and responsibly
Education
High School Diploma -
Simon Gratz High School
Philadelphia, PA06-2019
Skills
- Data entry skills
- Call and email support
- Customer service support
- Organizational skills
- Multitasking
- Problem solving
- Team collaboration
- Communication skills
Timeline
Computer Lab Assistant
PHA
10.2025 - Current
Mail Carrier
United States Postal Service, USPS
01.2023 - 12.2024
Inventory Associate
Nordstrom Rack
09.2021 - 12.2022
Service Experience Representative
Nordstrom Rack
05.2019 - 06.2021
High School Diploma -
Simon Gratz High School