Detail-oriented professional with extensive customer service experience and strong data entry skills. Proficient in Microsoft applications and analytical thinking, contributing to informed decision-making that supports organizational objectives. Proven track record in direct support within healthcare, with expertise in paperwork procedures and mobility assistance. Adaptable team player committed to delivering exceptional service and meeting evolving needs.
Overview
7
7
years of professional experience
Work History
Claims Representative/Member Service Representative
HealthEquity
11.2021 - Current
Provided guidance to members on how best to use products or services offered by the organization.
Answered incoming calls regarding membership benefits and services.
Participated in team meetings to discuss customer service strategies and goals.
Followed up with customers after their interaction with the organization's services.
Maintained detailed records of all communication with customers, claimants, providers, and internal departments.
Communicates claim status with the customer, claimant and client.
Registration Representative
Golden Cross Clinic(Methodist Hospital)
Dallas
08.2018 - 06.2021
Assisted with scheduling appointments, verifying insurance coverage, and submitted prior authorization through
Epic system.
Maintained confidentiality of protected health information according to HIPAA guidelines.
Provided excellent customer service by answering inquiries and resolving any issues that arose.
Sorted incoming documents, such as medical records, lab results, and referrals, ensuring that they were properly.
Entered all patient information into the registration system accurately and efficiently. Scanned documents into EMR system; updated and maintained files according to established protocol.
Accurately collected patient data and communicated findings to nursing personnel in a timely manner.
Obtained essential vital signs, height, weight, and nutritional metrics for ongoing evaluations.
Executed blood glucose monitoring through finger-stick procedures with portable devices.
Provided routine care for urinary catheters to support patient health.
Transported requested specimens, including urine, stool, and sputum samples efficiently.
Maintained accurate unit and patient records, including admissions, surgeries, transfers, and discharges.
Organized files, forms, and documents to ensure easy access and retrieval.
Updated facility boards, pneumatic tube systems, and telemetry box reconciliations regularly.
Ensured a clean and organized workspace for records and reference documents.
Adhered to departmental policies, procedures, and guidelines consistently.
Managed physician call lists to facilitate timely communication and response.
Verified all documentation for accuracy before filing or processing.
Implemented systematic record-keeping methods to enhance efficiency.
Education
High School Diploma -
Dallas Can Academy
Dallas,Tx
Skills
Medical terminology and electronic health records
Customer service and patient-focused care
Data entry and attention to detail
Patient monitoring and vital signs assessment
Team collaboration and effective communication
Regulatory compliance and active listening
Specimen collection and bed preparation
Timeline
Claims Representative/Member Service Representative