Attend to the quest with a quick response as needing help.
Engage with guests in a genuine way, which includes asking questions to better understand their needs.
Be knowledgeable about the products, and services that are available in the store, and specific to your area, and solve issues for the guest and improve their experience.
Thank the guest in a genuine way.
Help guests as you complete workload with minimal guest disruption
Work in all departments to ensure sales floor is full, zoned and in stock for guests
Push and stock product to sales floor
Execute adjacency changes, transitions, revisions and sales plans for all departments
Conduct weekly price change workload and ensure regular and promotional signing is set accurately for all departments
Complete scans and system audit functions to ensure inventory accuracy
Maintain interior and exterior brand, including emptying garbage cans and attending to restroom cleanliness, collecting carts, charging electronic carts, RVM maintenance (if applicable) and attending to spills throughout the store as needed.
Accurately execute all pulls (i.e., daily Fills, out of stock, manual and guest requests) and backstock product from all departments
Follow processes accurately with attention to detail, monitor own progress and accurately prioritize tasks
Demonstrate a culture of ethical conduct, safety and compliance
Work in a safe manner at all times to benefit yourself and others; identify and correct hazards; comply with all safety policies and best practices.
Support guest services such as back-up cashier, order pick up (OPU) and Drive-up (DU) and maintain a compliance culture while executing those duties, such as compliance with federal, state, and local adult beverage laws
All other duties based on business needs
Crew Member
Bojangles'
Raleigh, NC
08.2021 - 07.2022
Performed cashier duties such as taking orders, collecting payments and providing change.
Resolved customer complaints in a professional manner.
Greeted customers upon arrival, provided menus and answered questions regarding menu items.
Restocked kitchen supplies including food products and utensils.
Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
Educated customers on menu items, product ingredients and nutritional values.
Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
Maintained organized storage areas for food products, beverages and restaurant supplies.
Checked expiration dates on all products before serving them to customers.
Processed takeout orders quickly to ensure timely delivery of meals.
Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
Provided excellent customer service to maintain a positive atmosphere for guests.