DASHAWN CRISP
Fayetteville,NC
Summary
Professional driver skilled in safe and efficient transportation, vehicle maintenance, and route planning. Strong focus on collaboration and adaptability, ensuring seamless operations and meeting changing demands. Known for reliability and excellent customer service, consistently delivering results. Also experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
14
14
years of professional experience
Work History
Delivery Agent
Best Buy, Geek Squad
Fayetteville, NC
05.2020 - 09.2025
- Operated delivery vehicle, ensuring timely and accurate shipments to customers.
- Managed route planning to optimize efficiency and minimize delays.
- Communicated effectively with customers to confirm delivery details and resolve issues.
- Maintained delivery logs, documenting routes, times, and customer interactions for accountability.
- Stayed up-to-date with company policies, safety regulations, and training requirements by attending relevant workshops or sessions as needed.
- Resolved customer complaints professionally by providing prompt solutions or escalating issues when necessary.
- Adapted quickly to changing weather conditions or unforeseen circumstances while maintaining a strong commitment towards meeting customer expectations at all times.
- Supported fellow team members in their duties as required, fostering a collaborative work environment that promoted productivity.
- Participated in regular team meetings to share ideas and suggestions on improving overall service quality.
Driver/Team Member
Advance Auto Parts
Fayetteville, NC
11.2018 - Current
- Deliver auto parts to commercial accounts
- Delivered products efficiently, ensuring timely arrival and customer satisfaction.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Handled fragile materials carefully, resulting in minimal damage claims from customers during transit period.
- Enhanced customer satisfaction by providing courteous and efficient service during deliveries.
- Assist customers in store
- Assist customers outside with their batteries/wipers
- Provided exceptional service to clients, leading to increased repeat business and positive feedback.
- Operated point-of-sale systems for transactions, returns, and exchanges efficiently.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
Roadside Litter Pickup
Calara Land Management
Fayetteville, NC
03.2018 - Current
- Pick up any litter/debris on the sides of highways, intersections, primary, and secondary roads
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Paid attention to detail while completing assignments.
Pizza Delivery Driver
Pizza Hut
Fayetteville, NC
02.2014 - 08.2016
- Delivered pizzas efficiently, ensuring timely arrival and customer satisfaction.
- Managed cash transactions accurately, maintaining balanced cash drawer daily.
- Navigated routes effectively, minimizing delivery times and fuel consumption.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
Bicycle Mechanic
Bicycle Man
Fayetteville, NC
10.2015 - 11.2015
- Make repairs to various bicycles
- Cleaned & organized bicycles for pickup
- Sort through bicycle parts to determine quality working parts available for use
- Streamlined workflow processes to improve turnaround time on repairs and services.
- Implemented inventory management systems for tracking parts and supplies effectively.
- Led troubleshooting initiatives to identify recurring issues, resulting in enhanced service quality.
Package Handler
FedEx, Ground
04.2013 - 05.2014
- Loaded and unloaded packages, ensuring accurate handling and safe transportation methods.
- Operated package sorting machinery to enhance efficiency in processing shipments.
- Collaborated with team members to maintain workflow during peak operational periods.
- Conducted quality checks on packages to ensure compliance with company standards.
- Implemented process improvements that increased overall throughput of package sorting system.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Used hand-held scanners and physical logs to accurately track item movements.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maximized space utilization within trucks through effective stacking and arranging of packages, minimizing shipment delays.
TEAM MEMBER/Cook
Bojangles' Famous Chicken 'n Biscuits
Fayetteville, NC
08.2012 - 02.2013
- Followed a recipe to make made from scratch biscuits
- Maintained four ovens
- Washed dishes
- Assist in cleaning restaurant
- Operated kitchen equipment efficiently, maintaining high standards of food safety and hygiene protocols.
- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat business.
- Implemented inventory management techniques to reduce waste and ensure stock availability for peak hours.
- Monitored quality control measures during food preparation, guaranteeing consistency in taste and presentation of menu items.
Education
No Degree - Computer Science
Fayetteville Technical Community College
Fayetteville, North Carolina, NC01.2014
High School Diploma -
Seventy-First High School
Fayetteville, NC06.2012
Skills
- Valid Driver's license
- Clean driving record
- Time management
- Customer service
- Route management
- Flexible schedule
- Punctual and reliable
- Loading and unloading
- Team building
- Conflict resolution
- Analytical thinking
- Heavy lifting
- Inventory Management
- Sales
Timeline
Delivery Agent
Best Buy, Geek Squad
05.2020 - 09.2025
Driver/Team Member
Advance Auto Parts
11.2018 - Current
Roadside Litter Pickup
Calara Land Management
03.2018 - Current
Bicycle Mechanic
Bicycle Man
10.2015 - 11.2015
Pizza Delivery Driver
Pizza Hut
02.2014 - 08.2016
Package Handler
FedEx, Ground
04.2013 - 05.2014
TEAM MEMBER/Cook
Bojangles' Famous Chicken 'n Biscuits
08.2012 - 02.2013
No Degree - Computer Science
Fayetteville Technical Community College
High School Diploma -
Seventy-First High School