DaShawn Dennis
Wellington,FL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
Work History
Boxing Trainer
Title Boxing Club Royal Palm Beach
06.2021 - 12.2023
- Promoted proper stretching, warmups and conditioning exercises to prevent sports injuries.
- Offered constructive feedback to clients to help reach goals.
- Developed relationships with clients to provide ongoing support and encouragement.
- Trained athletes in proper use of equipment for safety and maximum results.
Assistant Manager
Title Boxing Club Jupiter
09.2013 - 06.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Education
High School Diploma -
Seminole Ridge Community High School
Loxahatchee, FL05.2008
Skills
- Customer Relationship Management
- Lead Generation
- Retail Sales Customer Service
- Customer Consulting
- Professional Telephone Demeanor
- Account Management
- Membership Inquiries and Renewals
- Managing Multiple Tasks
- Microsoft Office
- Microsoft PowerPoint
- Microsoft Excel
- Microsoft Word
- Calm and Professional Under Pressure
- Problem-Solving Ability
Timeline
Boxing Trainer
Title Boxing Club Royal Palm Beach
06.2021 - 12.2023
Assistant Manager
Title Boxing Club Jupiter
09.2013 - 06.2021
High School Diploma -
Seminole Ridge Community High School