DaShawn Dennis
Wellington,FL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
Work History
Boxing Trainer
Title Boxing Club Royal Palm Beach
Royal Palm Beach, FL
06.2021 - 12.2023
- Promoted proper stretching, warmups and conditioning exercises to prevent sports injuries.
- Offered constructive feedback to clients to help reach goals.
- Developed relationships with clients to provide ongoing support and encouragement.
- Trained athletes in proper use of equipment for safety and maximum results.
Assistant Manager
Title Boxing Club Jupiter
Jupiter, FL
09.2013 - 06.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Education
High School Diploma -
Seminole Ridge Community High School
Loxahatchee, FL05.2008
Skills
- Customer Relationship Management
- Lead Generation
- Retail Sales Customer Service
- Customer Consulting
- Professional Telephone Demeanor
- Account Management
- Membership Inquiries and Renewals
- Managing Multiple Tasks
- Microsoft Office
- Microsoft PowerPoint
- Microsoft Excel
- Microsoft Word
- Calm and Professional Under Pressure
- Problem-Solving Ability
Timeline
Boxing Trainer
Title Boxing Club Royal Palm Beach
06.2021 - 12.2023
Assistant Manager
Title Boxing Club Jupiter
09.2013 - 06.2021
High School Diploma -
Seminole Ridge Community High School