DASHAWN DUKES
COLUMBIA,US
Summary
Dynamic Operations and Administrative Support Specialist with over 10 years of experience providing exceptional assistance in office administration, logistics coordination, financial services, and customer-facing roles. Proven expertise in project execution, tax preparation, and process optimization enhances efficiency in corporate and client-focused environments. Currently pursuing a Medical Assisting degree to transition into healthcare support, offering a unique combination of technical proficiency, organizational acumen, and strong interpersonal skills that contribute to the success of fast-paced teams. Committed to delivering high-quality results and fostering collaborative work environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Clerk
SC Department Of Disabilities And Special Needs
07.2025 - Current
- Ensured patient confidentiality by adhering to HIPAA guidelines while handling sensitive information.
- Utilized electronic filing systems to streamline data entry processes and reduce paper usage.
- Supported team members, providing necessary documents and files for efficient decision-making processes.
- Reduced physical storage needs, converting paper documents to electronic formats through scanning and digitization.
Tax Preparer
M&M Tax Services
12.2023 - Current
- Research tax deductions to enhance client returns, boosting satisfaction and ensuring compliance.
- Evaluated client financials to uncover hidden tax-saving opportunities, resulting in maximized returns and enhanced client trust.
- Streamlined tax filing processes by implementing a digital documentation system, leading to faster turnaround times and improved efficiency.
- Educated clients on potential tax strategies, fostering informed decisions that contributed to noticeable financial benefits.
Sales Associate
The UPS Store
03.2024 - 07.2025
- Assist customers with efficient shipping and returns, enhancing customer satisfaction.
- Manage inventory needs to ensure product availability and operational efficiency.
- Provide exceptional customer service, fostering a welcoming store environment.
- Fostered a welcoming environment, enhancing customer experiences and promoting loyalty through attentive service.
Logistic Account Executive
Total Quality Logistics
08.2023 - 01.2024
- Coordinate deliveries, monitor schedules, resolve delays, ensure timely shipments.
- Implement logistics strategies, optimize operations, enhance efficiency.
- Negotiate shipping rates, achieve cost savings, improve profitability.
- Support drivers, adjust routes, provide load info, ensure smooth operations.
- Enhanced client satisfaction by optimizing delivery schedules, achieving on-time fulfillment and reducing customer complaints.
Manager's Assistant
Enterprise Holdings
12.2021 - 04.2023
- Boosted team performance, enhancing retention and engagement.
- Guided team members in professional growth and accountability.
- Managed daily operations, meeting quality and service goals.
- Analyzed sales reports to improve efficiency and align staffing.
- Mentored staff, fostering development and accountability.
- Facilitated team meetings to address operational challenges, fostering open communication and driving collective problem-solving.
MT Internship
Enterprise Holdings
12.2020 - 12.2021
- Coordinated projects, boosting intern output and enhancing team collaboration.
- Organized office systems, improving efficiency and reducing time wastage.
- Addressed customer inquiries promptly, ensuring high satisfaction levels.
- Created new logistic ideas for vehicle rentals, achieving timely deliveries and enhancing customer satisfaction through effective communication.
Service Agent/Customer Admin Representative
Enterprise Holdings
07.2020 - 12.2020
- Enhanced customer satisfaction with prompt, courteous service, leading to a promotion in 6 weeks.
- Resolved client issues efficiently, improving service response times and client retention.
- Advanced to Admin Representative swiftly, demonstrating adaptability and problem-solving skills.
Banquet Staff
Orangeburg Country Club
03.2017 - 04.2020
- Coordinated banquet setup and teardown, ensuring seamless event transitions.
- Boosted guest satisfaction through outstanding service at events.
- Adapted to various roles, including server and bartender, enhancing team efficiency.
Cook, Team Lead
Chick-fil-A
08.2015 - 03.2017
- Led team to consistently surpass sales targets, enhancing customer satisfaction and service quality.
- Recognized for exceptional service, consistently exceeding performance benchmarks.
- Led kitchen operations to improve meal preparation efficiency, resulting in quicker service times and enhanced customer satisfaction.
- Coordinated with team members to streamline food safety protocols, ensuring compliance and fostering a culture of accountability.
Education
Associate in Applied Sciences - Medical Assisting
Midlands Technical College
Columbia, SC05.2026
Bachelor of Science - Management Information Systems
Claflin University
Orangeburg, SC12.2021
Skills
- Microsoft Office
- Java
- HTML
- Moodle
- Bookkeeping
- Risk Management
- Project Management
- Customer Service
- Problem Solving
- Financial Analysis
- Team Leadership
- Logistics
- Tax Preparation
- Inventory Management
- Clerical (Expert)
- Conflict Resolution
- Time Management
- Data Entry
- Scheduling
- Customer Engagement
- File Organization
- Analytical Thinking
- Attention to Detail
- Customer Retention
Certification
- Basic Life Support, American Heart Association - 7/2025-7/2027
ADDITIONAL INFORMATION
- Brand Ambassador
- HBCU Times
- 2023-2024 HBCU Times Brand Ambassador
Timeline
Clerk
SC Department Of Disabilities And Special Needs
07.2025 - Current
Sales Associate
The UPS Store
03.2024 - 07.2025
Tax Preparer
M&M Tax Services
12.2023 - Current
Logistic Account Executive
Total Quality Logistics
08.2023 - 01.2024
Manager's Assistant
Enterprise Holdings
12.2021 - 04.2023
MT Internship
Enterprise Holdings
12.2020 - 12.2021
Service Agent/Customer Admin Representative
Enterprise Holdings
07.2020 - 12.2020
Banquet Staff
Orangeburg Country Club
03.2017 - 04.2020
Cook, Team Lead
Chick-fil-A
08.2015 - 03.2017
Bachelor of Science - Management Information Systems
Claflin University
Associate in Applied Sciences - Medical Assisting
Midlands Technical College