Dashawn Earley
Order Fulfilment Lead
Conyers,GA
Summary
Dynamic and results-oriented Order Manager with nine years of experience in appliance parts order fulfillment at Best Buy. Proven track record of optimizing inventory management processes, ensuring timely order fulfillment, and enhancing customer satisfaction. Seeking to leverage extensive expertise in order management and leadership skills to contribute effectively to Maddox Industrial Transformer in achieving operational excellence and customer service goals.
Overview
9
9
years of professional experience
Work History
Appliance Parts Order Fulfillment Lead
Best Buy
01.2015 - Current
- Spearheaded the appliance parts order fulfillment process, overseeing a team of 12 employees and ensuring the accurate and timely processing of customer orders
- Developed and implemented efficient inventory management strategies to minimize stockouts and excess inventory, resulting in a reduction in inventory holding costs by N/A
- Collaborated with suppliers to streamline procurement processes, negotiate pricing agreements, and maintain optimal inventory levels
- Conducted regular audits to ensure inventory accuracy and identify discrepancies, implementing corrective actions as needed to improve order fulfillment efficiency
- Trained and mentored new team members on order management procedures, product knowledge, and customer service best practices
- Implemented performance metrics and KPIs to monitor order fulfillment performance, driving continuous improvement initiatives to enhance productivity and customer satisfaction
- Resolved escalated customer issues and inquiries related to order status, shipping delays, and product availability, ensuring prompt and satisfactory resolutions
- Collaborated with cross-functional teams, including sales, customer service, and logistics, to coordinate order processing and fulfillment activities and optimize overall operational efficiency
- Utilized inventory management software systems (e.g., SAP, Oracle) to track orders, monitor inventory levels, and generate reports for analysis and decision-making purposes.
Education
Associate degree in Business Administration -
Colorado Technical University
Colorado Springs, COSkills
Proficient in inventory management and order processing
Strong leadership and team management abilities
Excellent communication and interpersonal skills
Analytical problem-solving and decision-making capabilities
Familiarity with inventory management software systems (FMS, STAR, Oracle, Excel)
Attention to detail and accuracy in data management
Ability to thrive in a fast-paced and deadline-driven environment
Customer-focused mindset and commitment to delivering exceptional service
Timeline
Appliance Parts Order Fulfillment Lead
Best Buy
01.2015 - Current
Associate degree in Business Administration -
Colorado Technical University