Da'shawn D. Glasgow
Willingboro,NJ
Overview
14
14
years of professional experience
Work History
Public Safety Telecommunicator
New Jersey State Police
02.2025 - 05.2025
- Established trust with distressed callers through empathetic listening skills and clear communication tactics, leading to more efficient resolution of crisis situations.
- Provided lifesaving medical instructions over the phone to callers, stabilizing patients'' conditions until first responders arrived on scene.
- Maintained a calm and professional demeanor while handling high-stress situations, ensuring effective responses to critical incidents.
- Facilitated coordination efforts among multiple agencies during large-scale incidents or natural disasters, ensuring a unified response strategy.
Deliver Deliver
K2 Logisyics
10.2024 - 02.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Pest Control Technician
Greenix Pest Control
09.2023 - 10.2024
- Documented services performed according to company standards and applicable laws and regulations
- Operated company vehicles and equipment according to company policy, maintaining proper condition.
- Drove company vehicle to customer locations
- Built and maintained relationships with teammates and customers
- Communicated effectively with customers about their service, including updates to plans and service schedules
- Responded quickly to customer and office requests
- Assisted in sales activities - ensure customers have the most complete Pest Control and Animal Management services
- Safely applied pesticides according to company standards, label instructions, and applicable laws and regulations
Shipping Dock
Amazon
05.2023 - 07.2023
- Performed all outbound activities
- Transported cages throughout outbound to correct trailers
- Performed all safety duties including maintaining a clean and safe work station
- Assisted in Trailer Loading
- Used RF Scan to sort packages to correct location
Bus Driver
Transdev
02.2023 - 04.2023
- Safely transported passengers in a safe, courteous, and reliable manner throughout the service area.
- Assisted in the boarding of passengers using wheelchairs or other mobility aids and properly securing wheelchairs and scooters.
- Used navigation systems to pick up and drop off passenger.
- Communicated all issues to dispatch.
- Performed pre and post inspections of vehicle before after shift.
- Managed positive attitude to ensure safe and comfortable atmosphere.
- Performed cash handling procedures, accepting and turning in money at end of day
Inbound Associate
Target Warehouse
09.2022 - 11.2022
- Unload trucks
- Put away pallets
- Took orders and packed items for customer deliveries
- Operated dolly and pallet jack
- Loaded and unloaded merchandise
- Organized materials
Delivery Driver
Surf Logistics
07.2022 - 09.2022
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Minimized company liability and risks to loads by obeying traffic laws.
- Loaded and unloaded various delivery vehicles with correct order and balancing.
- Strengthened company reputation through polite and friendly interactions with customers during deliveries.
- Achieved record of zero accidents through adherence to traffic laws and safety protocols.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Delivery Driver
Fedex Ground
03.2022 - 06.2022
- Assisted in delivery preparation by unloading and loading delivery vehicles.
- Followed the established routes and adhere to delivery schedules.
- Provided excellent customer service to our FedEx customers.
- Worked with other departments to ensure we comply with legal requirements.
- Maintained communication with dispatch managers regarding delivery status, problems, delays, etc.
- All other duties as assigned.
Lube Technician
Lucas Ford
01.2022 - 03.2022
- Performed Multi-point Inspections to ensure condition of vehicle
- Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
- Kept shop areas neat, clean, and free of safety hazards.
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
- Recommended automotive services and repairs to promote good vehicle operation and enhance road safety.
- Assisted other lube technicians and mechanics in vehicle diagnostic and repair work to enable timely completion of service tickets.
- Inspected vehicles to determine need for changing oils and filters and provided feedback to customers.
- Installed wiper blades and headlamps and confirmed items' functionality to promote safe vehicle operation.
- Conducted safety checks for leaks to repair damage on undercarriage of vehicles.
- Mounted and balanced tires to promote even wear and decrease on-the-road safety hazards.
- Optimized workflow efficiency by proactively addressing minor issues before they escalated into costly repairs for clients.
- Performed tire rotations and recommended necessary tire replacements to promote tire functionality and vehicle safety.
- Delivered exceptional service quality through strong attention to detail in all aspects of vehicle care.
- Demonstrated flexibility by adapting to various makes and models of vehicles, quickly mastering new techniques and processes as needed.
- Reduced vehicle downtime for clients by performing thorough inspections and identifying necessary repairs.
- Streamlined the lube technician process through diligent record-keeping on service histories and upcoming maintenance needs.
- Protected customer vehicles during service, employing careful handling and protective coverings to avoid damage.
- Kept detailed records of services performed, aiding in accurate tracking of vehicle maintenance history.
- Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
- Repaired and replaced worn and damaged components.
- Coordinated with parts department to determine availability of necessary components.
- Read and followed technical documentation to complete accurate repairs.
- Utilized special alignment equipment and wheel-balancing machines to align wheels, axles, frames and steering mechanisms of automobiles.
Mechanic
Transaxle LLC
03.2021 - 01.2022
- Teardown: Air Guns, wrenches, stud removers, presses, picks, hammers, pliers, pullers
- Part Ordering: Gears, main/counter shafts, filters, gaskets, seals, washers, pumps, hoses, retainers, bearings
- Team Lead
- Prep: preparing transmissions using needle scales, buffers, washing stations (solvent tanks), grinders, wire wheels
- Diesel Transmissions: 10,13, 16,18 speed transmissions, deep reduction transmissions
- As well as many other light duty, mid duty, and heavy duty transmissions
Call Center
TD Bank
04.2020 - 01.2021
- Developed knowledge of products, processes and call center trends to provide recommendations for improved customer experience.
- Managed high-volume call center, ensuring prompt and accurate responses to all inquiries related to health benefits.
- Implemented data-driven decision-making processes improving overall operational efficiency within the call center environment.
- Contributed to process improvements by providing valuable feedback on potential areas of enhancement within the call center operations.
- Assisted customers with opening and closing accounts
- Assisted with most debit cards inquiries
- Connected with distant branches to assist with problem as needed
- Elevated calls to higher management as needed
Pest Control Technician
Greenix Pest Control
08.2019 - 03.2020
- Documented services performed according to company standards and applicable laws and regulations
- Operated company vehicles and equipment according to company policy, maintaining proper condition.
- Drove company vehicle to customer locations
- Built and maintained relationships with teammates and customers
- Communicated effectively with customers about their service, including updates to plans and service schedules
- Responded quickly to customer and office requests
- Assisted in sales activities - ensure customers have the most complete Pest Control and Animal Management services
- Safely applied pesticides according to company standards, label instructions, and applicable laws and regulations
Delivery Driver
Amazon Prime EFS
06.2019 - 08.2019
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Minimized company liability and risks to loads by obeying traffic laws.
- Loaded and unloaded various delivery vehicles with correct order and balancing.
- Strengthened company reputation through polite and friendly interactions with customers during deliveries.
- Achieved record of zero accidents through adherence to traffic laws and safety protocols.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Warehouse Associate
Grainger Distribution Center
05.2018 - 05.2019
- Safely performed assigned warehouse functions utilizing established processes, procedures and tools while meeting performance expectations for productivity, quality, safety and attendance.
- Functions may include, but are not limited to unloading, put-away, sorting, labeling, picking, packing, replenishing, auditing, shipping, making boxes, etc.
- Complied with Grainger policies, guidelines and procedures as well as state and federal regulations, OSHA and Hazardous Material requirements in the storage, handling and movement of product.
- Performed necessary housekeeping duties in order to maintain a clean, safe, organized work environment.
- Actively participated in process improvements by utilizing Grainger’s quality system.
Sales Consultant
Davis Honda
03.2018 - 05.2018
- Greeted and assist customers in selecting a vehicle that meets their needs and budget
- Built and maintain lasting relationships with customers through excellent service and follow-up
- Conducted test drives and demonstrate vehicle features and benefits
- Negotiated sales agreements and close deals with professionalism and integrity
- Stayed current with product knowledge, market trends, and competitive practices
- Met or exceeded sales targets and contribute to dealership success and your own earnings.
Universal Receive
Amazon Fulfillments
07.2017 - 02.2018
- Repackaged and send to outbound location
- Loaded and unloaded boxes and pallets using safe operating procedures and correct equipment.
- Maintained a clean and organized receiving area, enhancing workflow and productivity.
- Unloaded pallets and deliveries and organized products in warehouse.
- Reduced errors in received shipments by conducting thorough inspections and ensuring accurate documentation.
- Placed, tagged, and secured merchandise in diverse designated areas.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Sorted and delivered materials to different work areas and staff.
Wheeled Vehicle Mechanic
U.S. ARMY
07.2013 - 01.2017
- Maintained operation of all wheeled military vehicles
- Included on the spot repair, in conjunction with annual inspections
- Which may include engine removal, transmission repair, and brake replacement
- Performed as a fire team member during situational training exercises and all infantry dismounted battle drills
- Communicated urgent orders and directions effectively to team of four personal
- Planned and briefed personnel on mission
- Licensed military driver
- Secret Security Clearance
- Team Leader
- Achievement Medal
- Good Conduct Medal
- Physical Security
- Strong Verbal Communication
Food Service
Six Flags Great Adventure
06.2011 - 08.2011
- Worked at the various food establishments within the amusement park
- Which involved cashier, cook, and serving
- Expedited food service by efficiently communicating with kitchen staff regarding special dietary requests or modifications.
- Enhanced customer satisfaction by providing timely and accurate food service in a fast-paced kitchen environment.
- Upheld high standards of hygiene in food service areas through thorough cleaning practices that met health department guidelines.
- Enhanced food service efficiency by streamlining meal preparation processes and implementing standardized recipes.
- Maintained boilers, hot water systems, gas heating equipment and food service equipment.
- Maintained clean and sanitary serving areas, upholding strict hygiene standards for food service.
- Cleaned and sanitized equipment used for service or stocking food service products.
Education
Lincoln Technical Institute
10.2024
High School Diploma -
Burlington City High School
Burlington City, New Jersey06.2013
Skills
- Customer Service
- Troubleshooting
- Installation of Mechanical equipment
- Organized
- Quick Learner
- Team Leader
- Communication
- Critical Thinking
- Public Speaking
- Teamwork
Timeline
Public Safety Telecommunicator
New Jersey State Police
02.2025 - 05.2025
Deliver Deliver
K2 Logisyics
10.2024 - 02.2025
Pest Control Technician
Greenix Pest Control
09.2023 - 10.2024
Shipping Dock
Amazon
05.2023 - 07.2023
Bus Driver
Transdev
02.2023 - 04.2023
Inbound Associate
Target Warehouse
09.2022 - 11.2022
Delivery Driver
Surf Logistics
07.2022 - 09.2022
Delivery Driver
Fedex Ground
03.2022 - 06.2022
Lube Technician
Lucas Ford
01.2022 - 03.2022
Mechanic
Transaxle LLC
03.2021 - 01.2022
Call Center
TD Bank
04.2020 - 01.2021
Pest Control Technician
Greenix Pest Control
08.2019 - 03.2020
Delivery Driver
Amazon Prime EFS
06.2019 - 08.2019
Warehouse Associate
Grainger Distribution Center
05.2018 - 05.2019
Sales Consultant
Davis Honda
03.2018 - 05.2018
Universal Receive
Amazon Fulfillments
07.2017 - 02.2018
Wheeled Vehicle Mechanic
U.S. ARMY
07.2013 - 01.2017
Food Service
Six Flags Great Adventure
06.2011 - 08.2011
Lincoln Technical Institute
High School Diploma -
Burlington City High School
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