Dashawn Hunter
Cincinnati,OH
Summary
Successful Call Center Supervisor with 13 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
16
16
years of professional experience
Work History
Call Center Supervisor
FIS/ Teleperformance
2010 - Current
- Enhanced team performance with consistent coaching, feedback, and development opportunities for over 15 advisors.
- Maximized employee retention, fostering a supportive work environment and offering growth opportunities.
- Achieved average quality assurance of 90% by continuously monitoring calls and providing constructive feedback to agents.
- Collaborated with other departments for seamless coordination in addressing customer concerns, resulting in faster issue resolution.
Sr. Customer Service Specialist
FIS/ Teleperformance
01.2011 - Current
- Assisting over 200 cardholders per month with credit/debit accounts ensuring that cardholder concerns were acknowledged, addressed, and resolved
- Assisting technical support in troubleshooting terminals, fixing terminal communication errors, and reprogramming terminals such as processing full or partial downloads
- Transitioned from Client support to Universal Customer support, including Discover Authorizations.
Dental Assistant
Valley Dental Care
01.2013 - 01.2015
- Greet and seat patient's in dental operatory ensuring that patient is educated and of knowledge of diagnostic and procedure, and increasing comfortability and decreasing anxiety within patient and ensuring patient satisfaction
- Assisting patients in procedures such as as composite restoration, oral surgery, x-rays, root canals, impressions, extractions, crowns, patient charting, and etc.
- Sterilized rooms and prepped equipment and instruments for 16 procedures daily.
Host/Cashier
Bob Evans
01.2008 - 01.2015
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Operate cash registers to accept payments for food and beverages
- Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Education
Associate of Applied Science - Dental Assisting
Ross Medical Education
Cincinnati, OH10.2013
Skills
- Software Installation
- Operations Support
- Technical Guidance
- Information tracking
- Quality Assurance
- Employee Motivation
- Call Monitoring
Timeline
Dental Assistant
Valley Dental Care
01.2013 - 01.2015
Sr. Customer Service Specialist
FIS/ Teleperformance
01.2011 - Current
Host/Cashier
Bob Evans
01.2008 - 01.2015
Call Center Supervisor
FIS/ Teleperformance
2010 - Current
Associate of Applied Science - Dental Assisting
Ross Medical Education
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