Overview
Work History
Education
Timeline
Generic

Monya Hamilton

Towson,MD

Overview

7
7
years of professional experience

Work History

Personal Shopper

Walmart
Nottingham, MD
03.2025 - Current
  • Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produce, and meat, and delivered groceries on-time to exact location specified.
  • Communicated with customer to confirm clarity of order, shopped at additional stores if necessary and expedited order transfer to delivery driver.
  • Secured and stored items until customer pickup.
  • Completed pickup and shopping orders for customers within local area.
  • Suggested comparable products to replace out-of-stock items.

Daycare Worker

Kumar Family
Pikesville, MD
05.2022 - 02.2023
  • Observed and monitored children to identify developmental strengths and target enrichment activities.
  • Instructed children on good sanitary habits when washing hands, using bathroom or eating.
  • Balanced schedules to promote optimal rest, play and educational periods.
  • Cared for children of various ages and assisted with feeding, dressing and daily activities.
  • Read aloud and played alphabet games to encourage early literacy.
  • Communicated daily with children's parents or guardians about daily activities, behaviors and related issues.
  • Communicated with parents about daily activities and any concerning behaviors.
  • Sanitized toys and tables to maintain clean, safe environment.
  • Secured indoor and outdoor premises to protect children.
  • Observed behavioral issues to alert parents or guardians.
  • Developed and enforced positive strategies to encourage good behavior.
  • Introduced learning activities and imaginative play to teach children to explore.
  • Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
  • Recorded child behavior, food and medication information for supervisors.

Front Desk Associate

John Hopkins Imagine
Towson, MD
01.2021 - 02.2023
  • Verified insurance coverage for appointments and collected co-payments as required.
  • Answered incoming calls, responding to inquiries from patients and other medical offices.
  • Assisted with filing of medical records and documents, maintaining accurate electronic files.
  • Maintained confidentiality of patient information according to HIPAA regulations.
  • Ordered office supplies as needed to maintain inventory levels.
  • Greeted and checked in patients, updating patient information in computer system.
  • Scheduled patient appointments, verifying accuracy of appointment times with providers.
  • Answered phones promptly and directed calls appropriately.
  • Prepared charts for new patients, ensuring all necessary forms were completed correctly.
  • Protected patients by observing strict HIPAA guidelines.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Conducted patient intake interviews to collect medical information and insurance details.
  • Compiled and coded patient information or data in appropriate computer system.

Reservation Agent

MTA
Baltimore, MD
06.2020 - 12.2022
  • Assisted customers via phone by providing confirmations, answering questions and offering general information.
  • Took reservations from patrons by phone or online.
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
  • Researched and resolved customer issues.

Daycare Worker

McGinnis Family
Baltimore, MD
08.2020 - 05.2022
  • Instructed children on good sanitary habits when washing hands, using bathroom or eating.
  • Balanced schedules to promote optimal rest, play and educational periods.
  • Assisted children in development of social, communication and problem-solving skills.
  • Cared for children of various ages and assisted with feeding, dressing and daily activities.
  • Used positive reinforcement and behavior modeling to instill discipline in children.
  • Supported children's emotional and social development, encouraging understanding of others and positive self-concepts.
  • Communicated daily with children's parents or guardians about daily activities, behaviors and related issues.
  • Sanitized toys and tables to maintain clean, safe environment.
  • Secured indoor and outdoor premises to protect children.
  • Enforced rules to teach good manners and maintain safe environment.
  • Conducted reading classes for children to build foundational knowledge.
  • Observed behavioral issues to alert parents or guardians.
  • Introduced learning activities and imaginative play to teach children to explore.

Team Lead

Arby's Restaurant
Nottingham, MD
06.2018 - 10.2020
  • Followed staffing strategies to achieve production goals.
  • Rotated through series of different stations based on team needs.
  • Assigned projects and distributed tasks to team members as per area of expertise.
  • Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
  • Completed daily quality assurance duties to provide feedback for improvements.
  • Offered training and support to keep team members motivated and working toward objectives.
  • Monitored team progress and enforced deadlines.
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.

Education

High School Diploma -

Perry Hall High School
Baltimore, MD
06.2019

Some College (No Degree) - Nursing

BCCC Essex Community College
Essex, MD

Timeline

Personal Shopper

Walmart
03.2025 - Current

Daycare Worker

Kumar Family
05.2022 - 02.2023

Front Desk Associate

John Hopkins Imagine
01.2021 - 02.2023

Daycare Worker

McGinnis Family
08.2020 - 05.2022

Reservation Agent

MTA
06.2020 - 12.2022

Team Lead

Arby's Restaurant
06.2018 - 10.2020

High School Diploma -

Perry Hall High School

Some College (No Degree) - Nursing

BCCC Essex Community College

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Monya Hamilton