Monya Hamilton
Towson,MD
Overview
7
7
years of professional experience
Work History
Personal Shopper
Walmart
Nottingham, MD
03.2025 - Current
- Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produce, and meat, and delivered groceries on-time to exact location specified.
- Communicated with customer to confirm clarity of order, shopped at additional stores if necessary and expedited order transfer to delivery driver.
- Secured and stored items until customer pickup.
- Completed pickup and shopping orders for customers within local area.
- Suggested comparable products to replace out-of-stock items.
Daycare Worker
Kumar Family
Pikesville, MD
05.2022 - 02.2023
- Observed and monitored children to identify developmental strengths and target enrichment activities.
- Instructed children on good sanitary habits when washing hands, using bathroom or eating.
- Balanced schedules to promote optimal rest, play and educational periods.
- Cared for children of various ages and assisted with feeding, dressing and daily activities.
- Read aloud and played alphabet games to encourage early literacy.
- Communicated daily with children's parents or guardians about daily activities, behaviors and related issues.
- Communicated with parents about daily activities and any concerning behaviors.
- Sanitized toys and tables to maintain clean, safe environment.
- Secured indoor and outdoor premises to protect children.
- Observed behavioral issues to alert parents or guardians.
- Developed and enforced positive strategies to encourage good behavior.
- Introduced learning activities and imaginative play to teach children to explore.
- Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
- Recorded child behavior, food and medication information for supervisors.
Front Desk Associate
John Hopkins Imagine
Towson, MD
01.2021 - 02.2023
- Verified insurance coverage for appointments and collected co-payments as required.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Maintained confidentiality of patient information according to HIPAA regulations.
- Ordered office supplies as needed to maintain inventory levels.
- Greeted and checked in patients, updating patient information in computer system.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Answered phones promptly and directed calls appropriately.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Protected patients by observing strict HIPAA guidelines.
- Took messages from patients and promptly relayed to appropriate staff.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Called patients to confirm scheduled appointments and obtain additional details.
- Conducted patient intake interviews to collect medical information and insurance details.
- Compiled and coded patient information or data in appropriate computer system.
Reservation Agent
MTA
Baltimore, MD
06.2020 - 12.2022
- Assisted customers via phone by providing confirmations, answering questions and offering general information.
- Took reservations from patrons by phone or online.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Researched and resolved customer issues.
Daycare Worker
McGinnis Family
Baltimore, MD
08.2020 - 05.2022
- Instructed children on good sanitary habits when washing hands, using bathroom or eating.
- Balanced schedules to promote optimal rest, play and educational periods.
- Assisted children in development of social, communication and problem-solving skills.
- Cared for children of various ages and assisted with feeding, dressing and daily activities.
- Used positive reinforcement and behavior modeling to instill discipline in children.
- Supported children's emotional and social development, encouraging understanding of others and positive self-concepts.
- Communicated daily with children's parents or guardians about daily activities, behaviors and related issues.
- Sanitized toys and tables to maintain clean, safe environment.
- Secured indoor and outdoor premises to protect children.
- Enforced rules to teach good manners and maintain safe environment.
- Conducted reading classes for children to build foundational knowledge.
- Observed behavioral issues to alert parents or guardians.
- Introduced learning activities and imaginative play to teach children to explore.
Team Lead
Arby's Restaurant
Nottingham, MD
06.2018 - 10.2020
- Followed staffing strategies to achieve production goals.
- Rotated through series of different stations based on team needs.
- Assigned projects and distributed tasks to team members as per area of expertise.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Completed daily quality assurance duties to provide feedback for improvements.
- Offered training and support to keep team members motivated and working toward objectives.
- Monitored team progress and enforced deadlines.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
Education
High School Diploma -
Perry Hall High School
Baltimore, MD06.2019
Some College (No Degree) - Nursing
BCCC Essex Community College
Essex, MDTimeline
Personal Shopper
Walmart
03.2025 - Current
Daycare Worker
Kumar Family
05.2022 - 02.2023
Front Desk Associate
John Hopkins Imagine
01.2021 - 02.2023
Daycare Worker
McGinnis Family
08.2020 - 05.2022
Reservation Agent
MTA
06.2020 - 12.2022
Team Lead
Arby's Restaurant
06.2018 - 10.2020
High School Diploma -
Perry Hall High School
Some College (No Degree) - Nursing
BCCC Essex Community College