Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dashawn Wade

Lawton

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

8
8
years of professional experience

Work History

Field Technician

Fidelity Communications
09.2023 - 08.2024
  • Communicated with supervisor to report progress, discuss issues and seek guidance.
  • Kept detailed records of field measurements and data.
  • Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
  • Minimized potential hazards through adherence to safety guidelines during all field assignments.
  • Making sure upstream and downstream specs are met
  • diagnosing and troubleshooting issues
  • installing customer service drops or outlets in both residential and business properties.
  • Take the training you gain to use electronic test equipment and online diagnostic tools to troubleshoot customer service drops or outlets, diagnose and repair reception performance issues, and resolve all problems from the customer’s equipment to the output of the first distribution amplifier.

Customer Service Representative WFH

Foundever/ Statefarm
04.2021 - 08.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Troubleshooting State Farm applications for customers
  • Taking Payments over the phone making sure all information is correct before doing so.

Merchandiser

Academy Sports Outdoors
12.2019 - 02.2021
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Updated pricing and signage to complete product displays and educate customers.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.

General Clerk

Serco Inc
10.2016 - 11.2019
  • Supported team members with various administrative tasks, contributing to a well-functioning office environment.
  • Ensured confidentiality of sensitive information by adhering to company policies regarding document handling procedures and data protection protocols.
  • Improved data accuracy by diligently maintaining records and updating information in databases.
  • Assisted with financial tasks including invoice processing, expense tracking, and budget preparation to maintain accurate financial records.
  • Helping customers maintain their affordable care act health insurance by requesting documents ranging from ssn cards to birth certificates etc.

Education

High School Diploma -

Lawton High School
Lawton, OK
05.2014

Skills

  • Field Operations
  • Workplace Safety
  • Professional Communication
  • Data Collection
  • Problem-solving abilities
  • Customer Service
  • Data Entry
  • Critical Thinking
  • Typing Speed
  • Billing management
  • Appointment Scheduling
  • Record preparation

Timeline

Field Technician

Fidelity Communications
09.2023 - 08.2024

Customer Service Representative WFH

Foundever/ Statefarm
04.2021 - 08.2023

Merchandiser

Academy Sports Outdoors
12.2019 - 02.2021

General Clerk

Serco Inc
10.2016 - 11.2019

High School Diploma -

Lawton High School

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Dashawn Wade