Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
Generic

Dashawna Baskerville

Edgewood,MD

Summary

Experienced professional with a diverse skill set and a proven track record of success. Adept at bringing valuable contributions to the team. Possesses strong expertise in [relevant industry/field], with a focus on [specific skills or areas of expertise]. Recognized for exceptional ability to [highlight a key strength or accomplishment]. Committed to delivering outstanding results and driving organizational growth.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Lead Chef Instructor

Great Wolf Lodge
08.2023 - Current
  • Organizing items needed for culinary preparation.
  • Participated in industry trend analysis and recipe formulation.
  • Conducted thorough inventory assessments.
  • Maintained operations within allocated budget boundaries.
  • Ensured consistent stock levels.
  • Supervised food production and managed expenditures.
  • Facilitated employee development.
  • Maintained excellent communication with distributors and vendors.
  • Maintained standard culinary procedures.
  • Ensured compliance with health and safety standards.

Customer Service Representative

Royal Farms
03.2021 - 08.2023
  • Executed efficient organizational protocols.
  • Directed projects with strong leadership.
  • Developed actionable strategies for long-term goals.
  • Delivered timely tech solutions.
  • Categorized products for efficient identification.
  • Updated organizational standards.
  • Designed and implemented effective employee growth initiatives.
  • Oversaw resource allocation and timeline adherence.
  • Enhanced operational efficiency.
  • Monitored and tracked inventory movement resulting in improved accuracy.

Customer Service Associate

Wawa. Inc
03.2019 - 12.2021
  • Strengthened client interactions through effective CRM strategies.
  • Anticipated and addressed client needs promptly.
  • Developed methodologies for reliable quality checking.
  • Managed key performance indicators.
  • Consolidated multiple sources into a single database.
  • Achieved positive reviews consistently.
  • Enhanced revenue through cross-selling efforts.
  • Excelled in identifying and addressing problems.
  • Enhanced productivity through effective time allocation.
  • Enhanced comprehension of product offerings.
  • Resolved conflicts with diplomacy.
  • Applied mindful listening to enhance communication.
  • Developed instructional guides for team utilization.
  • Proven expertise in arranging and prioritizing workloads.
  • Enhanced communication skills.
  • Demonstrated high levels of empathy in interactions with clients.

Sales Associate

Dollar Tree
02.2018 - 09.2021
  • Creates a friendly atmosphere for customer comfort.
  • Engages with customers to offer help and resolve their queries about products.
  • Recommend solutions based on client requirements.
  • Assists customers in finding products.
  • Drove customer interest through targeted marketing.
  • Operates cash register and processes transactions.
  • Manages product exchanges efficiently.
  • Maintained accurate documentation of sales in customer profiles.
  • Keeps abreast of market shifts to drive sales success.
  • Identify and report potential threats to management.

Security Guard

S&A SOLUTIONS INC.
01.2014 - 11.2020
  • Compiled incident reports regularly.
  • Compiled detailed incident reports.
  • Coordinated schedules to enhance productivity.
  • Ensured continuous surveillance coverage.
  • Enhanced regulatory compliance measures.
  • Ensured safe environments.
  • Managed allocation of safety measures.
  • Managed enterprise risk framework.
  • Managed high-pressure situations efficiently.

Assistant Manager

Family Dollar
03.2017 - 08.2020
  • Enhanced accuracy and efficiency in document management.
  • Executed leadership responsibilities for various teams.
  • Developed and executed long-term business plans.
  • Resolved technical issues efficiently.
  • Enhanced inventory management through systematic sorting.
  • Implemented updates to organizational protocols.
  • Conducted comprehensive training sessions.
  • Coordinated tasks and resources for successful project completion.
  • Enhanced operational efficiency.
  • Ensured optimal inventory levels.

Fulfillment Associate

AMAZON FULFILLMENT CENATER
03.2017 - 01.2020
  • Upheld safety standards in the workplace.
  • Managed the logistics of loading and unloading shipments.
  • Received and processed inventory shipments.
  • Monitored and authenticated inventory counts.
  • Monitored goods for any damages.
  • Relaying error information to appropriate stakeholders.
  • Managed stock markings efficiently.
  • Maintained orderly and accessible storage areas.
  • Ensured pallets were efficiently stocked and wrapped.
  • Managed loading processes with specialized equipment.
  • Ensured accuracy in product packing.
  • Ensured timely retrieval of inventory.
  • Enhanced efficiency in loading operations.
  • Verified accuracy and condition of deliveries.

Brand Ambassador

Sephora
01.2017 - 12.2019
  • Nurtured connections with suppliers of company offerings.
  • Engaging with the marketing team to understand strategic implementations.
  • Comprehended company's core values and objectives.
  • Utilized social networks, chat forums and message boards to attract new customer engagement.
  • Reviewed services to engage online audiences through social networks.
  • Collaborated with supervisors on innovative brand promotion strategies.
  • Analyzed metrics to optimize strategy
  • Monitored customer issues and directed them to relevant stakeholders.
  • Implemented necessary adjustments based on data analysis.

Call Center Representative

Right At Home
01.2013 - 10.2015
  • Facilitated effective communication with customers.
  • Enhanced overall customer satisfaction through proactive service.
  • Delivered high-quality products through meticulous testing protocols.
  • Spearheaded KPI tracking to enhance performance metrics.
  • Developed solutions to optimize data integration, resulting in improved operational efficiency.
  • Enhanced client satisfaction scores.
  • Enhanced sales through strategic cross-selling.
  • Enhanced problem-solving strategies.
  • Enhanced ability to handle multiple responsibilities simultaneously.
  • Enhanced understanding of product portfolio.
  • Facilitated smooth resolution of workplace disputes.
  • Facilitated effective communication by practicing focused listening.
  • Generated accurate technical manuals.
  • Enhanced efficiency through effective organizational tactics.
  • Enhanced cooperation through strong interpersonal skills.
  • Utilized compassionate approach to effectively resolve issues.

Education

Master Of International Business Management - Business Management

Kaplan University
Davenport, IA

High school diploma -

Parkview High School
South Hill, VA
06.2011

Skills

  • Background in Team Team Leadership Facilitation
  • Inventory Control
  • Retail Sales Proficiency Proficiency Proficiency Expertise
  • Customer Service Leadership
  • Inventory Control Leadership
  • Team Leadership
  • Sales
  • Theft Prevention Strategies
  • Strategic Marketing
  • Payroll Processing
  • Proficient in Organization
  • Retail Merchandising
  • Leadership
  • Point Of Sale Management
  • Sales Upselling
  • Management Experience
  • Cost Analysis
  • Customer Service Management
  • Responsible Cash Oversight
  • Proficient Shift Supervision
  • Prioritization and Scheduling
  • Culinary Skills
  • Proficient in Microsoft Word
  • Freight Operations Expertise
  • Employee Onboarding
  • Talent Acquisition
  • Planogram Implementation
  • Sales Leadership
  • Workforce Development
  • Efficient Sourcing
  • Supply Chain Purchasing
  • Information Security
  • Budget Oversight
  • Data Analysis
  • Keyboarding Proficiency
  • Keyboard Proficiency
  • Culinary Expertise
  • CCTV Monitoring
  • Culinary Production
  • Proficient in Schedule Coordination
  • Office Administration Expertise
  • Food Service Management
  • Operational Efficiency Management
  • Project Oversight
  • Strategic Business Development
  • Strategic Negotiation Skills
  • Effective Conflict Resolution
  • Effective Strategic Planning

Certification

ServSafe, 05/01/24, 05/01/27, Food and handler, Drug and alcohol

Personal Information

  • Willing To Relocate: Anywhere
  • Authorized To Work: US for any employer

Timeline

Lead Chef Instructor

Great Wolf Lodge
08.2023 - Current

Customer Service Representative

Royal Farms
03.2021 - 08.2023

Customer Service Associate

Wawa. Inc
03.2019 - 12.2021

Sales Associate

Dollar Tree
02.2018 - 09.2021

Assistant Manager

Family Dollar
03.2017 - 08.2020

Fulfillment Associate

AMAZON FULFILLMENT CENATER
03.2017 - 01.2020

Brand Ambassador

Sephora
01.2017 - 12.2019

Security Guard

S&A SOLUTIONS INC.
01.2014 - 11.2020

Call Center Representative

Right At Home
01.2013 - 10.2015

Master Of International Business Management - Business Management

Kaplan University

High school diploma -

Parkview High School

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Dashawna Baskerville