Dashawna Smith
Brooklyn,NY
Overview
8
8
years of professional experience
Work History
Director of Housekeeping
The Wythe Hotel
Brooklyn, NY
01.2023 - Current
- Reconstructing and Elevating a team
- Creating higher standards of hospitality
- Ensuring customer satisfaction
- Organizing and creating structure for my team, supplying them with the proper tools needed to make us and our hotel successful.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Director of Housekeeping & Operations
The Maker hotel
Hudson, NY
07.2020 - 01.2023
- Hospitality within the hotel, overseeing and maintaining the beauty and workmanship in the rooms and on the premises
- Duties include being detailed, organized, inventory, investigating complaints, supervising housekeepers, training new employees, and ensuring customer satisfaction.
- Collaborated with front desk to respond promptly to guest requests and promote positive experience.
- Directed and supervised the housekeeping staff, ensuring that all tasks were completed in a timely manner.
- Conducted regular inspections of guest rooms and public areas to ensure compliance with established quality assurance standards.
Housekeeping Supervisor
The Mercer Hotel
New York, NY
01.2018 - 03.2020
- Communicate the organizational needs, overseeing employee's performance, providing guidance and support showing leadership
- Works closely with the maintenance department to ensure that all repairs are done and cleaned before the guest arrives.
- Scheduled employees' shifts according to occupancy levels at the hotel.
- Maintained records of room assignments, special requests from guests and status of vacant and occupied rooms.
- Delegated work to staff, setting priorities and goals.
PBX/guest services
The Nomad Hotel
New York, NY
05.2016 - 01.201
- Responsible for expediting all incoming calls in a timely and accurate manner
- Handling emergency situations, guest messages, and wake-up calls
- Extensive knowledge of principles and processes to provide customer service, including assessing the guest needs, meeting quality standards for service, and evaluating guest satisfaction.
Education
Diploma - Multimedia & Photoshop
George Westinghouse
06.2005
Skills
- Innovative advertising material, designed for events, contributed to social media
- Responded to additional tasks in a quick and efficient multi-tasking and problem solver
- MAC & PC literate
- Artistic, reliable, results-oriented, team player working on concert calendars' along with other companies (Superglue, Pepsi, complex magazine)
Timeline
Director of Housekeeping
The Wythe Hotel
01.2023 - Current
Director of Housekeeping & Operations
The Maker hotel
07.2020 - 01.2023
Housekeeping Supervisor
The Mercer Hotel
01.2018 - 03.2020
PBX/guest services
The Nomad Hotel
05.2016 - 01.201
Diploma - Multimedia & Photoshop
George Westinghouse