Dashawnda Webster
Aberdeen,MARYLAND
Summary
Dedicated customer service professional with 5 years experience in a fast-paced environment seeking an opportunity in a team-orientated company. Adept at handling a wide range of contact methods while accurately documenting customer issues and providing first class service with every interaction. Track record of quickly acquiring competency in all products and transactions while readily and positively adapting to change.
Overview
12
12
years of professional experience
Work History
Talent Acquisition Specialist
Macy’s Warehouse
06.2023 - Current
- Establish recruitment programs while maintaining network of contacts to source out qualified applicants
- Complete follow-up phone screens with qualified applicants
- Post and update all open positions on internal and external job boards
- Evaluate resumes, interview and present qualified candidates to hiring managers and solicited feedback to refine recruiting strategy.
- Create effective talent acquisition training materials that supported culture and performance objectives.
Patient Coordinator II
Johns Hopkins Community Physicians
06.2020 - 07.2023
- Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
- Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.
- Managed incoming calls from patients, directing them appropriately while maintaining confidentiality at all times.
Administrative Assistant
Value City Furniture
05.2015 - 06.2017
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Patient Care Coordinator
Smart Pain Management
03.2013 - 05.2015
- Verified insurance acceptance with physician.
- Issued receipts after processing patient co-payments in compliance with established procedures.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
Education
High School Diploma -
Patterson High School
Baltimore, MD2010
Associate of Arts - General
Harford Community College
Bel Air, MDSkills
- Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and managing, arranging, and coordinating
- Insurance verification
- Appointment scheduling
- EPIC Trained
Timeline
Talent Acquisition Specialist
Macy’s Warehouse
06.2023 - Current
Patient Coordinator II
Johns Hopkins Community Physicians
06.2020 - 07.2023
Administrative Assistant
Value City Furniture
05.2015 - 06.2017
Patient Care Coordinator
Smart Pain Management
03.2013 - 05.2015
High School Diploma -
Patterson High School
Associate of Arts - General
Harford Community College
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