Da'Shawnie Gant
Saint Petersburg,FL
Summary
Experienced and reliable customer service associate, that's dedicated to providing excellent, highquality service with a smile. Organized, detail oriented, and experienced in properly handling customer inquiries and transactions. Effective in using computers, and dual monitors for multitasking, With several years of experience in various medical office settings with a proven track record of job success.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Scheduling Representatives
All Florida Orthopaedics
01.2024 - Current
- Accurately record patient demographics and information. Prevented double booking, as well as routing wrongly calls to the correct department or individual.
- Able to distribute strong communication skills, attention to detail, impeccable phone etiquette, And knowledge of medical terminology.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Increased customer service success rates by quickly resolving issues.
Medical Office Coordinator
Carillon rehab-BAYCARE.
04.2022 - 01.2024
- Responsible for scheduling and oversight for all disciplines, organizing patient appointments, scheduling procedures, and coordinating office visits according to physician and patient availability
- Also entering and verifying vital patient information into the billing system, collecting co-payments, scheduling package and updates for case managers, and assisting with daily routine paperwork and clerical duties.
Customer Support Specialist
FIS Global
02.2020 - 02.2021
- Provided technical support to customers by responding to inquiries and resolving issues in a timely manner.
- Ensured high levels of customer satisfaction by actively listening to concerns and providing effective solutions
- Responded to inquiries from clients in a timely and professional manner through various communication channels
- Demonstrated strong communication skills by conveying information clearly and concisely to diverse audiences.
- Responded to customer emails and phone calls promptly, courteously, and professionally.
Education
Diploma -
Lakewood High School
Saint Petersburg, FL05.2017
Skills
- Athena One
- Electronic Records Software
- Proficient in MS office (Word, Excel, PowerPoint), Outlook
- Verifying insurance
- 50WPM Typist
- Excellent communication skills
- Clerical experience
- Medical administrative support
- Phone etiquette
- Computer skills
- Administrative experience
- EMR systems
- Medical terminology
- Medical office experience
- Medical Billing/ copay
- Insurance verification
- Customer service
- Appointment Scheduling
Certification
- BLS Certification, 09/01/23, Present
- CPR Certification, 09/01/23, Present
Timeline
Scheduling Representatives
All Florida Orthopaedics
01.2024 - Current
Medical Office Coordinator
Carillon rehab-BAYCARE.
04.2022 - 01.2024
Customer Support Specialist
FIS Global
02.2020 - 02.2021
Diploma -
Lakewood High School
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