Dashay Brister
High Point,NC
Summary
Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in the Customer Service Representative role.
Overview
10
10
years of professional experience
Work History
Customer Service Representative Team Lead
T-Mobile
High Point, NC
03.2021 - 09.2024
Customer Service Representative
Amazon.com
Kernersville, NC
04.2019 - 01.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Customer Service Representative
Verizon
High Point, NC
09.2017 - 08.2018
- Assisted customers with a warm, professional attitude.
- Responded to client and customer calls efficiently.
- Supervised the management of data entry for orders, shipments, and customer records.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Customer Service Representative/Call Center
Alorica
High Point, NC
09.2014 - 03.2015
- Utilized strong listening skills to multitask and comprehend details.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Participated in training programs to enhance product knowledge and customer service skills.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Education
High school or equivalent - General Studies
Southwest High School
High Point, NC06.2013
Skills
- Microsoft Office
- Customer service
- Cashier
- Customer service skills
- Sales
- Retail sales
- Cash handling
- Microsoft Word
- Microsoft Excel
- Time management
- Computer skills
- Serving experience
- Microsoft Outlook
- Upselling
- Communication skills
- POS
- Data entry
- Cleaning experience
- Front desk
- Typing
- Food service
- Office management
- Guest services
- Host/Hostess
Timeline
Customer Service Representative Team Lead
T-Mobile
03.2021 - 09.2024
Customer Service Representative
Amazon.com
04.2019 - 01.2020
Customer Service Representative
Verizon
09.2017 - 08.2018
Customer Service Representative/Call Center
Alorica
09.2014 - 03.2015
High school or equivalent - General Studies
Southwest High School