Dashayla Fields
Burton
Summary
Proven leader with 8+ years of experience in customer service and organizational management. Achievements include being named Employee of the Month four times in one year and consistently making the Dean's List for two consecutive years. Strong skills in problem-solving and training contribute to team success and customer satisfaction. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
11
11
years of professional experience
Work History
Security Officer
Intercon Security
Flint
03.2025 - Current
- Monitored premises to ensure safety and security of all individuals.
- Conducted routine patrols to identify potential security risks or hazards.
- Assisted in handling emergency situations following established protocols.
- Documented daily activities and incidents in logs for record-keeping.
- Collaborated with law enforcement during incidents requiring their involvement.
Monitoring Tech
Premier Security Solutions
09.2024 - 03.2025
- Monitored security systems to ensure operational integrity and safety compliance.
- Responded to alarms and incidents promptly, coordinating with local authorities as needed.
- Maintained detailed logs of incidents, activities, and system statuses for record-keeping.
- Conducted regular inspections of surveillance equipment for optimal performance and reliability.
- Collaborated with team members to develop and implement security protocols effectively.
- Provided training and support to new staff on monitoring procedures and tools.
- Assisted in the evaluation of new security technologies for potential integration into operations.
Care aide/ med tech
Flatrock
04.2023 - 09.2024
- Assisted residents with daily living activities and personal care needs.
- Maintained cleanliness and organization in resident living spaces and common areas.
- Documented residents' health status and reported changes to healthcare team.
- Collaborated with nurses to implement care plans for individual residents.
- Provided emotional support and companionship to enhance resident quality of life.
- Completed documentation of care plans, progress notes, and incident reports.
Sales Representative
Vector Marketing
08.2021 - 01.2023
- Engaged customers through product demonstrations and presentations.
- Developed strong relationships with clients to enhance customer loyalty.
- Managed inventory and maintained product displays for optimal visibility.
- Collaborated with team members to strategize sales approaches and promotions.
- Educated customers on product features and benefits effectively.
- Trained new sales representatives on company policies and sales techniques.
Admin/leader
Cook Biotech
05.2018 - 03.2020
- Coordinated daily administrative operations to ensure smooth workflow and efficiency.
- Supervised administrative staff, providing training and support for professional development.
- Prepared reports and presentations for management meetings on operational performance.
- Implemented new procedures to enhance communication across departments effectively.
- Oversaw the maintenance of office equipment, supplies, and facilities.
- Created and maintained filing systems for employee records, financial reports, and other documents.
- Oversaw CRM updates and backups, report generation, and troubleshooting requisition.
Assistant Manager
Mcdonalds
Flint
08.2014 - 05.2018
- Supervised daily operations to ensure efficient restaurant performance.
- Trained and mentored team members on customer service standards.
- Managed inventory levels and ordered supplies to maintain stock.
- Implemented health and safety protocols to ensure compliance.
- Maintained accurate records of sales transactions using point-of-sale systems.
Education
BA - Computer Science with a Concentration of Software Engineering
Southern New Hampshire University
Manchester, NH04-2027
No degree - Information Technology(IT)
California Baptist University
Riverside, California01.2024
No degree -
Mott Community College
Flint, MI04.2018
Skills
- Communication skills
- Management and leadership
- Negotiation and networking
- QuickBooks proficiency
- Customer service excellence
- Marketing strategies
- Microsoft Excel expertise
- Scheduling and organization
- Microsoft Windows knowledge
- Software development
- Project management
- Theft prevention training
- Emergency response
- Security systems
- First aid and CPR certified
Volunteer Experience
- Women Homeless Shelter
- Food Bank
- Mott Community College
- Church
Awards
- Dean List
- Employee of the month x4
- Vice President x4
- All A's Honor Roll x4
Timeline
Security Officer
Intercon Security
03.2025 - Current
Monitoring Tech
Premier Security Solutions
09.2024 - 03.2025
Care aide/ med tech
Flatrock
04.2023 - 09.2024
Sales Representative
Vector Marketing
08.2021 - 01.2023
Admin/leader
Cook Biotech
05.2018 - 03.2020
Assistant Manager
Mcdonalds
08.2014 - 05.2018
BA - Computer Science with a Concentration of Software Engineering
Southern New Hampshire University
No degree - Information Technology(IT)
California Baptist University
No degree -
Mott Community College
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