Da'Shaynna Cambrice
Atlanta,GA
Summary
I am a 12 year Technical Customer Service Specialist with a vast knowledge of web applications, and software seeking to assist clients in all troubleshooting endeavors. Hard working with strong commitment. Disciplined, Determined and Motivated. An asset to any team. I am extremely focused on completing the task at hand quickly and on time.
Overview
13
13
years of professional experience
Work History
Professional Driver
TFX Logistics
07.2022 - Current
- Picked up loads and secured properly to maintain safety and avoid damaging products.
- Maintained accurate logs of all deliveries and trips.
- Completed routes efficiently and according to compliance rules.
- Kept completely clean driving record with no reportable incidents.
- Operated Tractor- trailer while following all safety protocols and procedures.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Dropped and hooked trailers and changed configuration of equipment.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
Licensed Insurance Agent
State Farm
04.2019 - 07.2022
- Provided coverage option information to assist clients in protecting assets.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Exceeded corporate quotas for monthly policy sales.
- Upsold additional products and services after identifying customer needs and requirements.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Calculated quotes and educated potential clients on insurance options.
- Promoted products and services using upselling and other sales strategies.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Utilized CRM software to manage client relationships.
Tier 2 Technical Support
Kelly Services
10.2013 - 04.2019
- Provided real-time support to everyday users of Apple Products.
- Resolved customer complaints and concerns with strong verbal and negotiation skills.
- Displayed courtesy and strong interpersonal skills with all customer interactions.
- Built and maintained successful relationships with service providers, dealers and consumers. Maintained composure and patience in face of difficult customer situations.
- Trained new employees and explained protocols clearly and efficiently.
- Referred difficult issues to upper management while maintaining positive rapport with customer.
- Assisted customers with technical issues via chat, email, and telephone.
- Developed and maintained positive customer relationships.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Served as primary point of contact for support relating to owned solutions and products.
Tier 1 Technical Support
Kelly Services
07.2011 - 11.2015
- Provided real-time support to everyday users of Apple products.
- Offered assistance in implementing and developing training programs.
- Assisted in development of system security protocols.
- Developed and maintained positive customer relationships.
- Researched, resolved and followed up on customer issues.
- Handled a large volume of phone calls, chat and emails.
- Soft-sold additional services.
- Devised workarounds for problems.
- Researched, documented and escalated cases to higher levels of support according to internal procedures.
- Reviewed support cases for technical and troubleshooting accuracy.
- Created new account, reset passwords and configured access for users.
Education
Bachelor of Science - Health Administration
Florida State University
Tallahassee, FL05.2017
Skills
- Troubleshooting proficiency
- Exceptional telephone etiquette
- Patient and diligent
- Microsoft Office expert
- Android OS Support
- iOS Support
- Call Calibration
- Infusionsoft CRM Expert
- ZenDesk CRM
- GoToAssist
- GoToMeeting
- Joinme
- Technical Troubleshooting
- Remote Technical Support
- Help Desk Support
- Online Chat Support
- Mobile Device Repair
- Device Installation
- Mac Systems
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Professional Driver
TFX Logistics
07.2022 - Current
Licensed Insurance Agent
State Farm
04.2019 - 07.2022
Tier 2 Technical Support
Kelly Services
10.2013 - 04.2019
Tier 1 Technical Support
Kelly Services
07.2011 - 11.2015
Bachelor of Science - Health Administration
Florida State University