DASHEAN WHITE
Morrow,GA
Summary
Dedicated customer service representative with 10 years of experience in call center environments. Specializes in customer support and account management. Proven track record of resolving inquiries and complaints through various communication channels. Skilled in technical support and upselling, consistently providing warm and professional service. Committed to enhancing customer satisfaction and maintaining accurate records of interactions. Authorized to work in the US for any employer.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Sitel Corporate
08.2017 - 05.2025
- Processed insurance claims and ensured accurate documentation for timely reimbursement
- Reviewed policy applications and assessed risk factors to determine coverage eligibility
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and explaining coverage details
- Negotiated settlements with claimants in accordance with policy terms and established guidelines
- Evaluated medical records provided in health insurance claims to verify treatment necessity and adherence to policy guidelines
- Advised clients on suitable coverage options based on their specific needs and risk profiles
- Maintained confidentiality and handled sensitive information in compliance with privacy regulations
- Developed and implemented strategies to increase customer retention rates by 100%
- Assisted clients in filing insurance claims, guiding them through the process and ensuring all required documentation is submitted
- Provided expert advice on coverage limits, deductibles, and other policy terms during client consultations
- Maintained accurate records of policy changes, endorsements, cancellations, or renewals
- Resolved customer inquiries efficiently through multiple channels, ensuring satisfaction and loyalty.
- Collaborated with team members to enhance service delivery processes and improve response times.
- Implemented feedback mechanisms to gather customer insights, driving service quality improvements.
- Conducted training sessions for new hires on company policies and customer interaction protocols.
Overnight Stock Associate
Amazon Warehouse
01.2013 - 11.2017
- Working at Amazon in overnight stock my job had required a lot of lifting, bending and standing for long period of time I also had to restocked shelves and organized inventory during overnight shifts, ensuring products were readily available for customers in the morning.
- I also operated equipment such as pallet jacks and hand trucks to transport heavy items safely and efficiently from back of warehouse to the floor to be put on the shelves.
- I always followed safety protocols while handling hazardous materials or fragile items to prevent accidents or damage.
- My job was to maintain the cleanliness and organization of the stockroom area at all times to insure safe and clean environment for all my team members.
- I assisted in conducting physical inventories regularly, identifying discrepancies between recorded stock levels and actual quantities on hand plus report all update information to my manager.
Sales Call Center Representative
NexRep Inbound
09.2012 - 08.2014
- My job was to answer incoming calls and respond to customer’s emails and resolve customer complaints.
- My job was to sell products and place customer orders in the computer system.
- Identify and escalate issues to supervisors I route calls to appropriate resources I document all call information according to standard operating procedures I also up-sell products and services when needed.
- My reason for leaving was job call volume drop so I was laid off due to shortage in work.
- Assisted customers with a warm and professional attitude.
- Assisted customers with questions.
- Interacted with customers through live chat.
- Handled emails, inbound calls, and outbound calls.
- Managed customer accounts
- Handled billing issues and order inquiries.
Education
High school diploma -
Andrews High School
06.2012
Skills
- Experienced in network configuration support
- Proficient in multiple operating systems
- Proficient typing skills
- Expert in upselling
- Phone etiquette (10 years)
- Extensive customer support experience
- Data analysis in Excel
- English
- Customer support specialist
- Proficient in customer support solutions
- Cold Calling (10 years)
- Live Chat (8 years)
- Proficient in sales strategies
- Communication skills (10 years)
- Fast learner (10 years)
- Customer-focused technical assistance
- Windows operating system proficiency
- Customer engagement
- Detail-oriented data management
- Extensive call center experience
Certification
driver's license
Timeline
Customer Service Representative
Sitel Corporate
08.2017 - 05.2025
Overnight Stock Associate
Amazon Warehouse
01.2013 - 11.2017
Sales Call Center Representative
NexRep Inbound
09.2012 - 08.2014
High school diploma -
Andrews High School
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