Dashelyn mena
Orlando
Summary
Energetic and reliable professional with strong background in team coordination and customer service. Possesses deep understanding of operational procedures and inventory management, coupled with excellent problem solving and communication skills. Committed to driving successful team outcomes and enhancing overall efficiency.
Detail oriented individual with exceptional communication and project management skills speaking english, spanish , and portugese. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
2
2
years of professional experience
Work History
Shift Manager
Daves Hot Chicken
08.2025 - Current
- Supervised daily operations to ensure efficient workflow and high-quality service
- Monitored staff performance and provided constructive feedback for improvement
- Resolved customer complaints promptly to maintain positive dining experience
- Scheduled shifts effectively to optimize staff coverage during peak hours
- Trained and mentored new employees to maximize team performance.
- Promoted a positive work environment through open communication and constructive feedback.
Front Desk Receptionist
Nate Auto Group
08.2024 - 03.2025
- Greeted and assisted customers, ensuring positive first impressions and effective communication.
- Managed incoming calls, directing inquiries to appropriate departments for efficient service delivery.
- Scheduled appointments and coordinated service requests using dealership management software.
- Processed customer transactions accurately, contributing to a smooth checkout process.
- Assisted in inventory tracking of office supplies, ensuring availability for daily operations.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Shift Leader
Moes Southwestern Grill
03.2024 - 07.2024
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
Education
Associate of Science - Sonography
Valencia College
Orlando, FL05-2028
High School Diploma -
Lake Nona High School
Orlando, FL05-2025
Skills
- Cash handling
- Decision-making
- Punctual and reliable
- Time management
- Organization skills
- Telephone skills
- Scheduling appointments
- Phone and email etiquette
- Payment processing
- Maintaining cleanliness
- Insurance verification
- Front office management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Portuguese
Native or Bilingual
Timeline
Shift Manager
Daves Hot Chicken
08.2025 - Current
Front Desk Receptionist
Nate Auto Group
08.2024 - 03.2025
Shift Leader
Moes Southwestern Grill
03.2024 - 07.2024
Associate of Science - Sonography
Valencia College
High School Diploma -
Lake Nona High School