Dasherria Henley
Summary
With a proven track record, I excel in customer service and leadership, enhancing tenant relations and problem resolution. Skilled in data entry and adept under pressure, I significantly improve client satisfaction and operational efficiency. My expertise aligns with key employer needs, showcasing a commitment to excellence and teamwork.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Care Representative
Lennar Homes
02.2024 - Current
- Helped large volume of customers/homeowner's every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- On-site installation repair
- System improvement and testing
Assistant Property Manager
Associates Realty Service
01.2020 - 09.2023
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Handled high volume phone calls
- Collected rent payments and other fees for both tenants and homeowner's
Administrative Assistant
Yes Communities
04.2019 - 01.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Education
High School Diploma -
Santa Fe College
Gainesville, FLSkills
- Customer Service
- Data Entry
- Leadership
- Time Management
- Problem Resolution
- Payment Processing
- Appointment Scheduling
- Real Estate License
- Teamwork and Collaboration
- Calm and Professional Under Pressure
- Tenant relations
- Active Listening
Certification
Licensed Sales Associate
CPR Certified
Timeline
Customer Care Representative
Lennar Homes
02.2024 - Current
Assistant Property Manager
Associates Realty Service
01.2020 - 09.2023
Administrative Assistant
Yes Communities
04.2019 - 01.2020
High School Diploma -
Santa Fe College