DaSheta Williams
Birmingham,United States
Summary
Dynamic administrative professional and leader with 15+ years of experience playing key role in attaining daily objectives and long-term goals across diverse office platforms. Excel in timely and accurate processing of accounts payable and receivable and applying advanced analytical acumen. Strongly committed to raising productivity and service quality via strategic planning and allocation of resources as well as implementation of process improvements. Skilled receptionist and liaison with superior communication, computer, support and organizational skills.
Overview
20
20
years of professional experience
Work History
Administrative Coordinator
A Home Sweet Home Design (Architectural Homes)
09.2023 - Current
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
- Maintained a well-organized filing system to ensure easy access to important records and documents.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Increased team productivity with effective delegation of tasks and prioritization of responsibilities.
- Greeted visitors with professionalism and enthusiasm to provide support and direct guests to appropriate department.
Birmingham City Schools Liaison
WORK IN PROGRESS LLC
08.2019 - 09.2023
- Mental health liaison between Work In Progress LLC and BCS Social Emotional Learning dept
- Coordinating and managing cases on a day to day basis
- Communicating with families, scheduling sessions on school grounds and in office
- Direct communication with Therapists, providing pertinent information needed to all parties involved in the improvement of each child
- Case study tracker, Confidential records, Progress updates, referral acquisitions.
- Served as the primary point of contact, fostering strong relationships between internal teams and external partners.
- Coordinated multiple projects simultaneously, ensuring timely completion and alignment with organizational objectives.
- Acted as the liaison between upper management and staff members, promoting positive working relationships built on trust.
Practice Manager
WORK IN PROGRESS LLC
07.2017 - 09.2023
- Direct management and leadership of entire team including: Hiring, Retention, Performance management, Facilities Coordinator, Key holder, A.R
- / A.P., Scheduling, Insurance verification, Billing and Coding of all accounts
- Highlight and investigate accounting issues
- Identifies and coordinates all opportunities for improvement and staff education
- Maintains an excellent working relationship with therapist, social workers, and administration staff.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Ordered all office supplies and kept check on inventory levels.
- Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
- Developed close working relationships with front office and back office staff.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
Education
Associate of Applied Science - Healthcare
Virginia College At Birmingham
Birmingham01.2010
Skills
- CPAR - Certified Patient Account Representative
- Ability to effectively multi-task with tight deadlines and operate independently
- Great communication and leadership skills
- Act as information source for patients and staff
- Provide patient education and community referral information
- ICD-10 efficient
Data Entry
Attention to Detail
File Organization
Time Management
- Medicaid/Medicare compliant
- Microsoft Office suite
- HIPAA compliant
- 12 years of work experience in medical office setting
Name
Da'Sheta Williams
References
Available upon request
Timeline
Administrative Coordinator
A Home Sweet Home Design (Architectural Homes)
09.2023 - Current
Birmingham City Schools Liaison
WORK IN PROGRESS LLC
08.2019 - 09.2023
Practice Manager
WORK IN PROGRESS LLC
07.2017 - 09.2023
Associate of Applied Science - Healthcare
Virginia College At Birmingham
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