Dashia Hills
Thibodaux,LA
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Sales Associate
H&M Clothing
03.2020 - 01.2021
- Operated cash register, collected payments and provided accurate change.
- Met merchandise processing standards and maintained organized and accessible work area.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Built and maintained relationships with peers and upper management to drive team success.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Helped customers find specific products, answered questions and offered product advice.
- Built trusting relationships with customers by making personal connections.
Customer Service Representative
American Cash Advance Inc.
08.2019 - 01.2020
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed and implemented marketing campaigns to attract new customers.
- Made outbound calls to customers and answered customer telephone calls promptly to avoid on-hold wait times.
- Educated customers about billing, payment processing and support policies and procedures.
- Updated account information to maintain customer records.
- Maintained strict confidentiality of bank records and client information.
- Assisted customers with completing loan applications and other paperwork.
Lead Sales Associate
Dollar General
06.2016 - 12.2017
- Trained and developed new team members to improve product knowledge and selling abilities.
- Scanned and bagged items and operated cash register to check out store patrons.
- Checked store shelves and restocked products from inventory in back room.
- Received shipments, signed off on packages and documented incoming items in computer system.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Reset store displays for special events and seasonal merchandise changes.
Education
High School Diploma -
Hahnville High School
Boutte, LA05.2016
Skills
- Money Transfer Systems
- Retail Merchandising Expertise
- Superb Time Management
- Reading Comprehension Skills
- Flexible Schedule
- Stocking and Receiving
- Customer- and Service-Oriented
- Verbal and Written Communication
- Retail Store Operations
- Teamwork and Collaboration
- Inventory Control Procedures
- Documentation and Recordkeeping
- Display Setup
- Financial Records Analysis
Timeline
Sales Associate
H&M Clothing
03.2020 - 01.2021
Customer Service Representative
American Cash Advance Inc.
08.2019 - 01.2020
Lead Sales Associate
Dollar General
06.2016 - 12.2017
High School Diploma -
Hahnville High School
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