Dashima Bethea-Bourne
Brooklyn,New York
Summary
Orderly and committed Administrative Assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced work environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
22
22
years of professional experience
Work History
Administrative Assistant
Brooklyn
01.2019 - Current
- Answering phones and sending Faxes, Ordering Supplies, Making Labels for Shipping, Speaking to clients about their orders, Logging information onto excel Spread Sheets
Cleaner
Metropolitan Transit Authority
Brooklyn
01.2019 - 01.2022
- Performed cleaning duties such as: cleaning, washing walls, stairways, elevators, as well as platforms
- Took account of all supplies used
- Responded to rider’s questions and concerns.
Personal Care Assistant
Adult Day Care
Bronx
01.2013 - 01.2017
- Administered bedside or personal care, such as hygiene assistance
- Performed housekeeping duties, such as cooking, cleaning, washing clothes or dishes or running errands
- Cared for individuals or families during periods of incapacitation, providing companionship, personal care or help in adjusting to new lifestyles
- Transported clients to locations outside the home, such as to physicians' offices or on outings
- Planned and assisted families in shopping and preparing nutritious meals.
Customer Service Representative
Icon Document Services
New York
01.2011 - 01.2013
- Conferred with customers by telephone or in person to provide information about products and services, took and entered orders, canceled accounts, and obtained details of complaints
- Kept records of customer interactions and transactions, recorded details of inquiries, complaints, and comments, as well as actions taken
- Checked to ensure that appropriate changes were made to resolve customers' problems
- Resolved customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
- Completed contract forms, prepared change of address records and/or issued service discontinuance orders, using computer.
Reporting Track and Court Liaison Clerk
New York City Department of Probation
Brooklyn
01.2002 - 01.2010
- Ran Rap-Sheets using the Federal E-Justice database and retrieved, updated and or registered probationers in the E-Justice Database using IPRS subsystem
- Prepared weekly IPRS reports, screened Probationers in RMCS visiting log
- Worked closely with Court Liaison Probation Office, to prepare Violation of Probation cases for court, filing, answering phones and typing of reports for the supervising probation officer
- Created spreadsheets to track the Violation of Probation, Early Discharged and other court related matters
- Assisted liaison officers with obtaining documents necessary for court by calling probation officers, picking up documents, running NYSID's reports and pulling pre-sentencing reports from record room.
Education
High School Diploma -
John Jay High School
Skills
- Customer Service
- Data entry
- Microsoft Office
- Google Suite
- Answering Phones
- Multi-task
- Filing
- Scheduling
- Database Management
- Workflow Optimization
- Office Administration
- Document Control
- Invoice Processing
- Mail handling
- Calendar Management
- Research
- Clerical Support
- Data Entry
- Spreadsheet Management
- Verbal Communication
- Calendaring
- Administrative Support
- Database entry
References
References available upon request.
Timeline
Administrative Assistant
01.2019 - Current
Cleaner
Metropolitan Transit Authority
01.2019 - 01.2022
Personal Care Assistant
Adult Day Care
01.2013 - 01.2017
Customer Service Representative
Icon Document Services
01.2011 - 01.2013
Reporting Track and Court Liaison Clerk
New York City Department of Probation
01.2002 - 01.2010
High School Diploma -
John Jay High School