Da'Shimer Wilson
Tallahassee,FL
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
9
9
years of professional experience
Work History
Data Entry Clerk
Florida Restaurant & Lodging Association (FRLA)
Tallahassee, FL
08.2022 - 01.2024
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Updated existing records with new or revised information as needed.
- Scanned documents into appropriate databases for storage purposes.
- Followed up on pending tasks until completion.
- Transferred data from hard copies to digital databases, organizing information in new formats.
- Identified and corrected data entry errors to prevent duplication across systems.
Roadside Assistance Dispatcher
Gieco
Macon , GA
05.2018 - 02.2022
- Assessed customer needs and dispatched roadside assistance services to appropriate locations.
- Verified customer payment information prior to dispatching services.
- Tracked progress of each call using GPS navigation systems and updated customers accordingly.
- Documented services performed, operations information and dispatch details in system.
- Scheduled or dispatched workers, equipment or service vehicles to locations using radios or telephones.
- Communicated with customers regarding their current situation and provided reassurance when needed.
- Coordinated with tow truck operators for the efficient transport of vehicles in distress.
Front Desk Receptionist
OBGYN Office
Marietta, GA
10.2014 - 04.2018
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Updated customer information in databases regularly to ensure accuracy of records.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Signed for packages, recorded deliveries and distributed to personnel.
- Scheduled appointments and maintained and updated appointment calendars.
Education
Bachelor of Science -
Arizona State University
Tempe, AZ12-2028
High School Diploma -
Garfield High School
Akron, OH05-2010
Skills
- Filing And Data Archiving
- Database Updates
- Log Book Updates
- Data Transcription
- Diplomatic Communication
- Sales
- Verbal And Written Communication
- Call Center Operations
- Customer Success Management
- Product Knowledge
- Microsoft Office Suite Proficiency
- Customer Relations
Timeline
Data Entry Clerk
Florida Restaurant & Lodging Association (FRLA)
08.2022 - 01.2024
Roadside Assistance Dispatcher
Gieco
05.2018 - 02.2022
Front Desk Receptionist
OBGYN Office
10.2014 - 04.2018
Bachelor of Science -
Arizona State University
High School Diploma -
Garfield High School
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