Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dashira Agent

Miami,FL

Summary

Intelligent and team-driven Client Care Specialist successful at operating with minimal direction or supervision to accomplish remarkable results. Experienced in taking on challenging objectives in fast-paced, demanding environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

23
23
years of professional experience

Work History

Client Care Specialist

Chapman Partnership
08.2006 - Current
  • Interacted with team members across departments to research and resolve clients issues.
  • Maintain client care centers of excellence; fostering continuous improvement in the areas of monitoring, assisting and reporting.
  • Encourage cooperation as a way of promoting standards of c
  • Ensure adequate living standards are met and coordinate needs to meet them, as applicable.
  • Create an environment where clients can feel welcomed, comfortable and supported.
  • Identify, document and report clients’ current or potential behavioral issues. Complete incident, accident, and behavior reports and distribute them as per established protocol.
  • Assist with transportation needs for clients; to and from medical and mental health appointments, move-outs and/or other applicable activities as instructed by management or per established protocols.
  • Assist with transportation needs for staff as instructed by management or per established protocols.
  • Inspect vehicles for proper working conditions prior to travel and report maintenance needs, as necessary.
  • Ensure all ancillary services, i.e. client mail, basic need supplies and clothing distribution, are timely provided, as per established protocols.

Customer Service Representative

Home Depot
12.2005 - 04.2010
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
  • Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
  • Collaborated with backroom and receiving team, working night shifts to support inventory fulfillment goals.
  • Processed and packaged stock items for customer purchases.
  • Maintained effective team member communication.

Stock Associate

Nordstrom
10.2004 - 09.2005
  • Greeted customers and directed to requested products.
  • Answered customer questions and provided detailed product information.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Readied items for sales floor stocking by affixing tags and preparing shelf labels.
  • Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
  • Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
  • Helped customers locate desired items and transfer oversized items to vehicles.
  • Processed and packaged stock items for customer purchases.
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Performed inventory control, such as counting, and stocking merchandise.

After-School Program Assistant

YMCA
02.2000 - 10.2004
  • Assisted students in developing deeper understanding of course concepts by providing one-on-one support.
  • Developed and implemented strategies to improve student engagement.
  • Enforced rules and instructions to maintain discipline.
  • Helped teacher prepare instructional material and displays.
  • Collaborated with instructors to develop engaging lesson plans.
  • Assisted with school field trips and special events by collecting permission slips and payments.
  • Conducted weekly review sessions to help students prepare for exams.
  • Monitored students in computer lab to enforce proper use of resources.
  • Demonstrated specific skills and activities for students to improve understanding and take excess workload off teachers.
  • Cleaned, organized and restocked classrooms for upcoming classes.

Education

High School Diploma -

Miami Southridge Senior High School
Miami, FL
06.1998

Skills

  • Customer Care
  • Clerical Support
  • Office Supplies and Inventory
  • Maintain Records
  • Organized Paperwork
  • Customer Needs Assessments
  • Scanning
  • Calculate Prices
  • Warehouse Coordination and Support
  • Inventory Recordkeeping
  • Cash Register Operation
  • Shelf Stocking
  • Stocking and Replenishing
  • Restocking Assistance
  • Stockroom Organizing
  • Customer Service Excellence
  • Money Handling
  • Customer Transactions
  • Refund Handling
  • Process Transactions
  • Online Orders Preparation
  • Conflict Resolution
  • Refunds and Exchanges
  • Return and Exchange Processing
  • Cooperative Attitude
  • Retail Merchandising
  • Merchandise Restocking
  • Credit and Cash Transactions
  • Price Identification
  • Inventory Management

Timeline

Client Care Specialist

Chapman Partnership
08.2006 - Current

Customer Service Representative

Home Depot
12.2005 - 04.2010

Stock Associate

Nordstrom
10.2004 - 09.2005

After-School Program Assistant

YMCA
02.2000 - 10.2004

High School Diploma -

Miami Southridge Senior High School

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