Dashna Jerome
Brooklyn,NY
Summary
Dynamic, results-driven professional with a proven track record of exceeding targets and driving success in fast-paced environments. Expertise in combining strategic thinking with hands-on experience to deliver impactful solutions that enhance organizational performance. With 16 years of customer service experience, consistently meet goals and deadlines while fostering positive client relationships. Committed to leveraging skills to contribute to team success and organizational growth.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Market Place Facilitated Enroller
Healthfirst
03.2023 - Current
- Mange 50 plus accounts on a daily basis and maximized opportunities from various call lists.
- Retained existing clients while providing enrollment assistance to new clients.
- Provided support to other departments (such as Medicare).
- Provide hands-on support to existing clients and prospects at hospitals, medical clinics, food banks, schools, immigration offices etc
- Managed time efficiently in order to complete all tasks within deadlines.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
Community Rehabilitation Specialist
United Cerebral Palsy Associations
09.2020 - 02.2023
- Work with interdisciplinary teams to provide personalized and comprehensive treatment plan and support for clients on an individual status.
- Provide counseling to help clients adjust to their disability.
- Guide client through the necessary steps of applying for extracurricular activities, places of employment and school programs.
- Prepare clients for self-management and decision-making responsibilities.
- Assist clients with developing and enhancing job readiness skills with focus in areas such as job searching, interviewing and business/personal etiquette.
- Implemented evidence-based interventions to maximize functional gains and minimize complications related to chronic conditions or disabilities.
- Teach and encourage clients the importance of adhering to COVID-19 guidelines through being a living an example.
- Document and file patient health reports and charts.
Intake Coordinator
Dr. Leon P. Valbrun, MD
02.2014 - 10.2020
- Conducted patient intake interviews to collect medical information and insurance details.
- Compiled physical and digital documents, charts and reports.
- Answered phone calls to provide assistance, information and medical personnel
access. - Supervised order fulfillment and inventory management services to ease
operations and support administrative and healthcare staff. - Made outbound calls to providers to obtain information necessary to create or
update authorization. Received inbound calls to obtain clinical information from
providers to create authorizations and referrals. - Verified insurance eligibility, benefits and patient liabilities for defined services.
- Managed 30 plus calls per day to scheduled and confirmed patient appointments
Mental Health Therapist Aide
Creedmoor Psychiatric Center
05.2016 - 03.2017
- Worked within interdisciplinary treatment team to provide an array of services and direct care to patient census of 28+ individuals, as well as identified and reported behaviors displayed by patients that may require immediate attention and intervention.
- Provided direct care support for patients that included but was not limited to assisting them with basic ADL skills, independent living skills, and the implementation of appropriate social skills.
- Assisted and supervised patients during medication, meal, and program time.
- Interacted with patients (through programs and recreational activities) to promote positive living and social skills and assisted with treatment modifications to activities to ensure person centered care.
- Escorted patients to programs, court appointments, clinic/hospital appointments etc. and served as a liaison between various disciplines.
- Prepared, and maintained required treatment records and reports.
- Adhered to the HIPPA law in its entirety while demonstrating the outmost respect and privacy not only for clients but colleagues as well.
Legal Account Manager
Northern Leasing Systems, Inc
12.2013 - 05.2016
- Worked directly with upper management as well as legal representatives to resolve breached contracts prior to and during legal action involving suit and judgment enforcement.
- Managed 100 incoming calls, emails and faxes per day from customers
- Composed/ addressed and handled legal correspondences, kept detailed written and audio track of all conversations and agreements reached.
- Processed lump sum and monthly installment payments.
- In special cases scheduled FedEx to go directly to clients and or their legal representative(s) to retrieve payment(s).
- Reviewed (for negotiation purposes) Credit Reports as well as monitored and addressed client issues related to credit bureau and Better Business Bureau disputes.
- Worked directly with banks to restrain the accounts of clients with judgments against them, as well as with marshals when a client's accounts) must be levied.
Personal Banker
Sovereign Bank
01.2007 - 01.2014
- Served as a translator for the Creole speaking clients in the community.
- Formulated and implemented effective strategies to enhance the sale of bank products.
- Set and managed branch goals while managing 30 plus incoming calls, emails and faxes per day from other departments and customers.
- Created, distributed, updated and demonstrated sales tools and aids to enhance sales efforts.
- Ordered branch supplies as necessary.
- Dual safety responsibilities: being accountable for safely unlocking and locking the safe, verified and signed off on new money shipments as well as all monies removed from the safe to be distributed to the tellers.
- NAO Duties: oversaw files to all new accounts opened.
- Verified that all account(s) were properly opened and met all of the bank's policies and requirements.
- Demonstrate the outmost respect and privacy for clients and colleagues.
Education
Bachelor of Arts - Criminal Justice
John Jay College of Criminal Justice of The City University of New York
New York, NY05.2009
High School Diploma -
Saint Edmund Preparatory High School
Brooklyn, NY06.2003
Skills
- Effective communication
- Skilled in Microsoft Office tools
- Detailed patient analysis
- Patient onboarding specialist
- High-quality client service
- Data entry proficiency
- Flexible and adaptable
Certification
- Patient Care Technician
- Basic Life Support (BLS)
- Phlebotomy Technician (PT)
- Certified EKG Technician (CET)
Languages
English
Native/ Bilingual
Haitian Creole
Native or Bilingual
Timeline
Market Place Facilitated Enroller
Healthfirst
03.2023 - Current
Community Rehabilitation Specialist
United Cerebral Palsy Associations
09.2020 - 02.2023
Mental Health Therapist Aide
Creedmoor Psychiatric Center
05.2016 - 03.2017
Intake Coordinator
Dr. Leon P. Valbrun, MD
02.2014 - 10.2020
Legal Account Manager
Northern Leasing Systems, Inc
12.2013 - 05.2016
Personal Banker
Sovereign Bank
01.2007 - 01.2014
High School Diploma -
Saint Edmund Preparatory High School
Bachelor of Arts - Criminal Justice
John Jay College of Criminal Justice of The City University of New York