Dashon Malone
Nashville,TN
Summary
A determined professional who exceeds and fulfills daily operations of the mission he serves. Enthusiastic about increasing knowledge and resources. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
9
9
years of professional experience
Work History
NA DSP Perf Ops
Amazon
01.2024 - Current
- Conducts high-judgment investigations following Standard Operating Procedures (SOP), leveraging multiple Amazon tools for decision-making
- Analyzes data and identifies root causes to drive continuous process improvement, contributing to enhanced safety and customer trust
- Collaborates with team members to troubleshoot issues and escalate trends or pain points occurring within the process
- Works closely with Program Managers on various projects, ensuring alignment with organizational goals and objectives
Delivery Associate
Johnson Express Transportation
12.2020 - 01.2024
- Delivered packages to customer doorsteps and business offices.
- Ensured customer satisfaction with prompt and accurate deliveries, maintaining a professional demeanor.
- Demonstrated excellent problem-solving skills when faced with challenging circumstances without compromising the quality of work or customer satisfaction.
Armed Security Officer
Alutiiq Protective Services
06.2019 - 07.2020
- Responded quickly to incidents and assessed active situations for security concerns.
- Underwent and maintained firearms certification in compliance with state laws and organizational standards.
- Performed hourly patrols of building areas, parking lots and facility grounds.
- Enforced company policies and procedures consistently across various sites while maintaining professionalism at all times.
Marketing and Communications Intern
University Of Mobile
08.2022 - 12.2022
- Supported the promotion of organizational events and ongoing communication with donors, media partners, and staff
- Developed content for marketing campaigns, press releases and social media channels
Conducted market research to identify consumer trends and preferences
- Assisted in developing a comprehensive budget for all marketing activities
- Provided administrative support for the marketing department by completing tasks related to project
management, scheduling meetings, and maintaining records
Team Lead
Target
08.2018 - 06.2019
- Led a team of employees to ensure all tasks and day-to-day operations were completed on time and met
the company's standards
- Trained new staff in relevant processes and procedures
Ensured compliance with company policies and procedures throughout the team
- Developed and implemented strategies to improve customer relationships, increase sales, and drive
revenue growth
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them
Assistant Manager
Dollar General
02.2015 - 06.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
MBA - Business Administration/Public Administration
Columbia Southern University
Orange Beach, AL05.2025
Bachelor of Science - Integrated Marketing Communications
University of Mobile
Eight Mile, AL05.2023
Associate of Science - Applied Science
Coastal Alabama Community College
Bay Minette, AL05.2019
Skills
- Experienced in analyzing, developing, and documenting business processes
- Learns quickly, detailed oriented, organized and adaptive to change
- Exceptional interpersonal and communication skills proven through participation on award-winning teams
- Strong analytical and data analysis skills with keen attention to detail
- Proficient in Microsoft Office Suite: Word, Excel, PowerPoint, Outlook, Access and basic Publisher training
- Ability to multitask and think critically to resolve problems
Timeline
NA DSP Perf Ops
Amazon
01.2024 - Current
Marketing and Communications Intern
University Of Mobile
08.2022 - 12.2022
Delivery Associate
Johnson Express Transportation
12.2020 - 01.2024
Armed Security Officer
Alutiiq Protective Services
06.2019 - 07.2020
Team Lead
Target
08.2018 - 06.2019
Assistant Manager
Dollar General
02.2015 - 06.2017
MBA - Business Administration/Public Administration
Columbia Southern University
Bachelor of Science - Integrated Marketing Communications
University of Mobile
Associate of Science - Applied Science
Coastal Alabama Community College