Dashon Williams
Chicago,IL
Summary
IT Support / Help Desk professional with hands-on experience providing remote and in-person technical support. Skilled in troubleshooting hardware, software, and connectivity issues while delivering clear, customer-focused solutions. Actively pursuing CompTIA A+ and Microsoft certifications.
Overview
10
10
years of professional experience
Work History
IT Support / Help Desk
Cyber Navigator
05.2025 - Current
- Provide technical support to users in person and remotely, resolving hardware, software, and internet issues
- Assist with email setup, online accounts, job applications, and Microsoft 365 tools
- Educate patrons on cybersecurity basics, scam prevention, and safe online practices
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
Lead Security Professional
Allied Universal
12.2018 - 10.2023
- Served as primary contact for incident resolution and operational issues
- Trained and mentored new staff while ensuring compliance with procedures
- Communicated effectively with clients, management, and team members
Volunteer
buildOn
01.2010 - 01.2018
- Supported community service projects focused on education and access to resources
Education
Information Technology Program - CompTIA A+, ITIL, Microsoft Azure, Microsoft 365
01.2026
Skills
- IT Support & Troubleshooting
- Windows 10/11
- Microsoft 365
- Remote Support
- Account Setup & Password Resets
- Basic Networking
- Cybersecurity Awareness
- Customer Service
- Teamwork and collaboration
- Friendly, positive attitude
- Problem-solving
- Flexible and adaptable
- Excellent communication
- Computer skills
- Problem resolution
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeInternshipContract WorkLocation Preference
RemoteOn-SiteHybridImportant To Me
Work-life balanceCareer advancementCompany CultureFlexible work hoursTimeline
IT Support / Help Desk - Cyber Navigator
05.2025 - Current
Lead Security Professional - Allied Universal
12.2018 - 10.2023
Volunteer - buildOn
01.2010 - 01.2018
Microtrain - Information Technology Program, CompTIA A+, ITIL, Microsoft Azure, Microsoft 365