Dashonah Hendrix
Mesquite,Tx
Summary
Dynamic customer service professional with experience at Concentrix, excelling in problem-solving and conflict resolution. Proven ability to enhance patient satisfaction through effective communication and compliance with regulations. Skilled in data entry and active listening, fostering a collaborative environment while training new team members to achieve service excellence.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Concentrix
07.2023 - 10.2025
- Assisted patients with appointment scheduling and insurance inquiries, ensuring timely access to healthcare services.
- Resolved customer complaints efficiently, enhancing patient satisfaction through effective communication and problem-solving skills.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Trained new team members on customer service protocols and EHR usage, fostering a collaborative work environment.
Bartender
Applebee's Grill + Bar
12.2019 - 06.2023
- Mix and serve beverages according to standard recipes and customer preferences.
- Maintain cleanliness and organization of bar area, ensuring compliance with health regulations.
- Collaborate with kitchen staff to coordinate timely service during peak hours.
- Train new bartenders on drink preparation techniques and customer service standards.
- Manage inventory levels, ensuring availability of supplies while minimizing waste.
- Provide exceptional customer service, resolving issues promptly to ensure satisfaction.
Passenger Service Assistant
Prospect Airport Service, DFW Int'l Airport
12.2017 - 12.2019
- Assisted passengers with check-in and boarding processes to ensure smooth operations.
- Coordinated baggage handling to minimize delays and enhance customer satisfaction.
- Provided information on flight schedules, gate changes, and airport services to travelers.
- Ensured passenger safety by conducting thorough pre-flight checks of wheelchairs and other mobility equipment.
Education
High School Diploma -
Lake Highlands High School
Dallas, TXSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Time management
- Problem-solving
- Goal oriented
- Conflict resolution
- Cultural awareness
- Product knowledge
- Incoming call management
- Business growth and retention
- Live chat support
Timeline
Customer Service Representative
Concentrix
07.2023 - 10.2025
Bartender
Applebee's Grill + Bar
12.2019 - 06.2023
Passenger Service Assistant
Prospect Airport Service, DFW Int'l Airport
12.2017 - 12.2019
High School Diploma -
Lake Highlands High School