Dashonda Hardy

Results-oriented professional with over 9 years of expertise in customer and patient services, demonstrating proficiency in high-volume inbound and outbound cold calling, with a consistent track record of 75+ calls daily. Adept at conducting comprehensive verification of patients' insurance coverage, ensuring accuracy and completeness in gathering and updating information on insurance policies. Explanation of Benefits and excels Proficient in handling Explanation at checking eligibility and benefits verification for various policies, treatments and procedures. Extensive experience in verifying eligibility, coverage limitations, and pre-authorization requirements, contributing to streamlined processes and reduced administrative hurdles. Proven ability to handle policyholder and patient inquiries over the phone with professionalism and efficiency, addressing concerns related to payments appointments, services, and general information. Meticulous in collecting and recording policyholder and patient demographic information, obtaining relevant medical history for appointment scheduling. Effective communication skills utilized to explain insurance policy and insurance benefits to policyholder and patients, including details on insurance premiums, pay schedule, co-pays, deductibles, and any out-of-pocket expenses.