D'Ashra Penman
Lansing,MI
Summary
I am a dedicated professional with demonstrated strengths in customer service, time management, and multitasking. I am great at troubleshooting problems and building successful solutions. I have excellent verbal and written communication skills with a strong background cultivating positive relationships and exceeding goals.
Overview
9
9
years of professional experience
Work History
Production Worker
Meijer
Lansing, MI
04.2023 - Current
- Inspected product quality prior to packaging and shipment.
- Monitored production line operations to ensure efficiency and accuracy.
- Cleaned up work area at end of shift to maintain safe working environment.
- Ensured proper labeling of completed products before shipping out.
- Sorted and packaged products to prepare for processing or shipment.
Account Service Representative
GC Services
Lansing, MI
02.2020 - 02.2023
- Met inbound and outbound customer needs while maintaining strict performance targets
- Completed inquiries and followed up with customers to share findings and offer solutions
- Referred unresolved customer grievances to designated departments for further investigation
- Resolved customers' service or billing complaints by exchanging merchandise, refunding money, or adjusting bills
- Updated records with all interactions and customers transactions
- Sanitized high-touch surfaces to protect personnel and customers from viruses and germs.
Hospitality Representative
LGC Hospitality
Detroit, Michigan
03.2018 - 01.2020
- Made and confirmed reservations
- Responded promptly to customer, vendor, and staff questions and quickly resolved issues, cultivating strong, long-term relationships
- Satisfied guest needs with prompt, knowledgeable service
- Greeted, registered, and assigned guests to their tables
- Listened to customer requests and specifications and made suggestions to appropriately fulfill needs.
Cashier
Mconalds
Lansing, MI
01.2016 - 06.2018
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Greeted customers and answered any questions they had about the store's products and services.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Performed other duties as assigned by management.
Education
High School Diploma -
Avondale
Auburn Hills, Michigan06.2019
Skills
- Customer service
- Time management
- Multitasking
- Troubleshooting
- Problem-solving
- Verbal communication
- Written communication
- Relationship building
- Goal setting
- Account updates
- Order documentation
- Complaint investigation
- Inbound call management
- Attention to detail
- Listening skills
- Transactions and Cash Handling
Timeline
Production Worker
Meijer
04.2023 - Current
Account Service Representative
GC Services
02.2020 - 02.2023
Hospitality Representative
LGC Hospitality
03.2018 - 01.2020
Cashier
Mconalds
01.2016 - 06.2018
High School Diploma -
Avondale
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