Dashua Brisby Powell
Houston,TX
Summary
I am a National Certified Medical Assistant. I have been registered since 2022 and am looking for an opportunity where I can explain and use my skills. I have skills to help patients and medical professionals. I am willing to work in a team environment and help improve patient satisfaction. Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively. Efficient Medical Assistant with solid foundation in providing clinical and administrative support in healthcare settings. Proven ability to assist in patient care, manage medical records, and support office operations. Demonstrated skill in patient communication and multitasking in fast-paced environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Methodist Medical Assistant Float Pool
Deans Professional
05.2024 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Completed EKGs and other tests based on patient presentation in office.
- Measured patient pulse oximetry.
- Measured patient spirometry.
Lead Medical Assistant
Internal Medicine Office
10.2020 - 05.2024
- .Billing and Coding .Triage Blood Drawing Health Insurance .Scheduling Patients
- Prepared daily charts by creating and updating electronic health records system data prior to patient visits .Posted charges, payments and adjustments
- Completed appeals and filed and submitted claims .Verified proper coding, sequencing of diagnoses and procedure
- .Determined customer eligibility for benefit programs and services
- Maintained current working knowledge of CPT and ICD10 coding principles, government regulation, protocols and third-party billing requirements.
- Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
- Ensured patient satisfaction by promptly addressing concerns, answering questions, and providing exceptional customer service.
- Managed insurance authorizations for medications, diagnostic tests, or procedures to facilitate timely access to necessary treatments for patients.
- Demonstrated expertise in phlebotomy, specimen collection, and basic laboratory testing procedures to support accurate diagnosis and treatment decisions.
- Taught patients about medications, procedures, and care plan instructions.
- Assisted physicians and nurses with clinical procedures following safe practices.
- Precepted newly hired medical assistants to train each on office procedures and important tasks.
- Documented patient information in EMR and prepared paperwork for medical staff.
- Assisted in various medical procedures such as vaccinations, wound care, and diagnostic testing for efficient patient care delivery.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Medical Billing and Coding
Conduent
09.2020 - 10.2022
- Boosted staff productivity, conducting regular training sessions on best practices in medical billing and coding.
- Provided timely feedback on assignments, enabling students to improve their understanding of complex topics related to medical billing and coding practices.
- Participated in continuing education opportunities to stay current on advancements within the field of medical billing and coding, thereby elevating the overall quality of work.
- Actively participated in departmental meetings, sharing knowledge on emerging trends in the field of medical billing and coding practices.
- Provided medical billing and coding duties.
- Enhanced patient satisfaction by addressing inquiries and resolving issues related to medical appointments, billing, and insurance.
- Contributed to team success by sharing knowledge of best practices in medical billing and coding procedures.
- Worked closely with medical providers to ensure accurate billing and payment processes for healthcare-related claims.
- Improved the accuracy of medical billing by diligently reviewing patient records and validating correctness before submission.
- Maintained patient confidentiality by adhering to strict HIPAA regulations during all aspects of the coding and billing processes.
- Reduced errors in medical coding by conducting thorough audits and providing targeted training to staff members.
- Maintained positive relationships with medical providers by facilitating prompt payment of medical bills and addressing any billing discrepancies.
- Demonstrated exceptional attention to detail in all aspects of medical billing work, resulting in fewer errors and a higher level of accuracy for both internal records and external claims submissions.
- Collaborated closely with healthcare providers to ensure accurate documentation and coding for billing purposes.
- Reduced errors in medical coding by consistently verifying accuracy and completeness of data entries.
- Reduced errors in medical coding by consistently reviewing and updating codes in accordance with industry standards.
Healthcare Customer Service
ALORICA
06.2015 - 08.2020
- Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor
- Managed customer inquiries through telephone, email and social media interfaces
- Answered patient questions and fielded complaints to resolve issues
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Developed strong working relationships with key customers, ensuring their specific needs were met consistently while maintaining a high level of professional service.
- Provided prompt resolution of issues or concerns as they arose, demonstrating exceptional customer service skills.
- Provided exceptional customer service at delivery locations by maintaining professionalism, addressing client queries efficiently, and handling complaints diplomatically.
- Provided exemplary customer service when addressing inquiries or concerns from parents, students, and staff regarding attendance policies and procedures.
- Delivered exceptional customer service, resulting in repeat business and positive feedback from clients.
- Educated clients about healthcare resources available within the community, enhancing access to essential support services as needed.
- Increased hospital sales by effectively presenting product benefits and providing excellent customer service to healthcare professionals.
Education
Medical Assistant Certification -
The College of Healthcare Professionals
06.2022
High School Diploma -
South Houston High School
05.2015
Skills
- Blood drawn
- Triage
- Billing & Coding
- CPT & ICD coding
- Vital Signs
- Customer service
- CPR
- Patient preparation
- Administering Medication
- Appointment scheduling
- Medical terminology knowledge
- Customer Service
- Patient Scheduling
- HIPAA Compliance
- Medical Terminology
- Vital Sign Monitoring
- Vital signs monitoring
- EMR / EHR
- Direct Patient Care
- Phlebotomy
- Data Entry
- Patient-focused care
- Clinical Documentation
- Reliable team player
- Procedure Assistance
- Electronic Health Records
- Electronic Medical Records
Certification
- Basic Life Support (BLS) - American Heart Association.
- Certified Medical Assistant (CMA)
Timeline
Methodist Medical Assistant Float Pool
Deans Professional
05.2024 - Current
Lead Medical Assistant
Internal Medicine Office
10.2020 - 05.2024
Medical Billing and Coding
Conduent
09.2020 - 10.2022
Healthcare Customer Service
ALORICA
06.2015 - 08.2020
High School Diploma -
South Houston High School
Medical Assistant Certification -
The College of Healthcare Professionals
Similar Profiles
Cynthia Ocampo`Cynthia Ocampo`
Sr Medical Assistant at Deans Professional Solution- Houston Methodist WBSr Medical Assistant at Deans Professional Solution- Houston Methodist WB
Nakeia FergusonNakeia Ferguson
Certified Clinical Medical Assistant at Deans Professional ServicesCertified Clinical Medical Assistant at Deans Professional Services
Marlena GonzalesMarlena Gonzales
Senior Medical Assistant at Deans Professional ServicesSenior Medical Assistant at Deans Professional Services
Francisco CabanasFrancisco Cabanas
Manager at Treebeards RestaurantsManager at Treebeards Restaurants
Melanie MejiaMelanie Mejia
Patient Service Representative at Village Medical CentersPatient Service Representative at Village Medical Centers