Dashua Thompson
Mississippi,United States
Summary
My 10+ years of effective communication skills, combined with a genuine interest in understanding patient and customer needs, enable me to provide tailored solutions and create a positive service environment. What sets me apart is not only my customer-centric approach but also my adaptability to diverse situations. I understand the importance of clear and concise communication, and I pride myself on my ability to empathize with customers while offering effective solutions.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Conduent Services
Remote, US
02.2020 - 12.2023
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Remote Customer Service Associate
Aston Carter
Remote , US
11.2016 - 01.2020
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered incoming inbound calls and emails, providing frontline customer support or assistance with product and service transactions.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Personal Banking Specialist
Hancock Whitney Bank
Long Beach, MS
05.2013 - 12.2016
- Developed relationships with clients to identify their financial needs and goals.
- Provided customers with information on banking products and services.
- Performed daily maintenance of customer accounts including deposits, withdrawals, transfers, and loan payments.
- Analyzed customer credit profiles to determine eligibility for various types of loans.
- Cross-sold bank products by providing advice on the benefits of additional services available.
Education
Associate of Applied Science - Business And Managerial Economics
Mississippi Gulf Coast Community College
Gulfport, MS05-2024
High School Diploma -
Gulfport High School
Gulfport, MS03.2013
Skills
- Proactive-Problem Resolution
- Active Listening and Understanding
- Efficient Time Management
- Meticulous Attention to Detail
- Adaptable to Changing Dynamics
- Building Customer/Client Relationships
- Microsoft Suite/360
- Collaborative Team Player
Timeline
Customer Service Representative
Conduent Services
02.2020 - 12.2023
Remote Customer Service Associate
Aston Carter
11.2016 - 01.2020
Personal Banking Specialist
Hancock Whitney Bank
05.2013 - 12.2016
Associate of Applied Science - Business And Managerial Economics
Mississippi Gulf Coast Community College
High School Diploma -
Gulfport High School
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