Da'Shun Murray
Dallas,TX
Summary
Enthusiastic, hardworking, and confident individual with over 3 years of customer service experience. Possesses a professional attitude and deep understanding of the importance of customer satisfaction. Brings outstanding communication and customer service skills that greatly benefit any facility. Has a proven track record of delivering exceptional service and building strong relationships with customers. Dedicated to providing top-notch support and ensuring positive experiences for all clients.
Overview
15
15
years of professional experience
Work History
Certified Nurse Assistance
OSHA Regulation Patient Care
11.2013
- Work with members of the health care team to provide excellent service to patients
- Keep accurate record and document all interactions with patients according to the policy of the medical establishment
- Create and maintain a safe, clean and accepting environment for all patient and their family members
- Observed patients and notify doctors and nurses of any changes in patients' condition
Workforce Management Analyst
AXS
05.2022 - Current
- Maintain accurate Forecast, Attendance Overview (Absenteeism)
- Monitor Schedule Adherence, manage the implementation of new programs from a Forecast, Capacity Planning, and Scheduling perspective.
- Work with the leadership team for potential schedule changes and prepare capacity planning,
- Prepare reports and predict impact, analyze trends and gather input to accurate forecasting, recognize and recommend operational improvements
Customer Service Rep
AXS Ticketing
09.2021 - 05.2022
- Worked in chat and email by helping customer manage their accounts.
- Assisting customers with transferring, purchasing and locating their tickets.
- Answered customers inquiries and assisted in app technical issues.
Customer Service Representative
Insight Global-7-Eleven
05.2021 - 09.2021
- Provided assistance to clients.
- Answered phone and assisted customers with changes.
- Explained products and benefits.
- Resolved payment and order disputes.
- Operated the live chat
Application Review Agent
Genpact
10.2018 - 03.2021
- Review third party applications connected to social media platform.
- Review, maintain and curate information.
- Ensure that reviews within workflow queue are actioned according to appropriate policy and protocol
Content Review Analyst
Genpact
03.2018 - 10.2018
- Investigate and resolve issues that are reported on client's site such as request for account support and reports of potentially abusive content.
- Enforce Client's Terms of Use by carefully monitoring reports of abuse on the site.
Call Center Agent
Iqor
08.2017 - 03.2018
- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication "scripts" when handling different topics
- Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
Collector/Customer Service
Etan Industries
01.2017 - 08.2017
- Contact Center Professional: Answered incoming calls, forward calls to proper departments.
- Demonstrated accuracy and thoroughness while processing customer's payment and maintained all privacy and confidentiality policies, procedures and guidelines.
- Restored customer services when needed.
Quality Control Operator
Hobi International
09.2013 - 01.2017
- Provide support in the monitoring and analyzing of business process performance measures and notify management of potential quality or regulatory issues
- Gather metric information for use information in continuous improvement of areas of responsibility
- Provide guidance and coaching in the application of GMP throughout quality
Customer Service
Convergy's
07.2011 - 08.2013
- Answered incoming calls, determined purpose of calls, processed payment, forwarded escalated accounts to proper department, demonstrated accuracy and thoroughness while processing customer's payment and maintained all privacy and confidentiality policies, procedures and guidelines
- Showed empathy while listening attentively to customers' needs and concerns
Home Health Aide
Jordan Home Health Services
02.2010 - 06.2011
Education
Diploma -
New Beginning Christian Academy
01.2009
Skills
- Quality Assurance
- Home Care
- Customer service
- Live chat
- Quality control
- Data entry
- 10 key typing
- Forecasting
Personal Information
Authorized To Work: US
Timeline
Workforce Management Analyst
AXS
05.2022 - Current
Customer Service Rep
AXS Ticketing
09.2021 - 05.2022
Customer Service Representative
Insight Global-7-Eleven
05.2021 - 09.2021
Application Review Agent
Genpact
10.2018 - 03.2021
Content Review Analyst
Genpact
03.2018 - 10.2018
Call Center Agent
Iqor
08.2017 - 03.2018
Collector/Customer Service
Etan Industries
01.2017 - 08.2017
Certified Nurse Assistance
OSHA Regulation Patient Care
11.2013
Quality Control Operator
Hobi International
09.2013 - 01.2017
Customer Service
Convergy's
07.2011 - 08.2013
Home Health Aide
Jordan Home Health Services
02.2010 - 06.2011
Diploma -
New Beginning Christian Academy
Similar Profiles
Ivanna PonceIvanna Ponce
Volunteer at Brownsville Animal Regulation And Care CenterVolunteer at Brownsville Animal Regulation And Care Center
Hadya HasibHadya Hasib
Operations Manager at SWA VITAL CARE - RPM (Remote Patient Monitoring), CCM (Chronic Care Management)Operations Manager at SWA VITAL CARE - RPM (Remote Patient Monitoring), CCM (Chronic Care Management)
Lisha MerrymanLisha Merryman
Director of Medical Support at Patient First Urgent Care Center And Primary CareDirector of Medical Support at Patient First Urgent Care Center And Primary Care
Marlene AvinaMarlene Avina
Packaging at FastenalPackaging at Fastenal
Jesus UrribarriJesus Urribarri
Production Line Leader at Surge StaffingProduction Line Leader at Surge Staffing