Dasia Brooks
Conyers,GA
Summary
Dynamic Remote Customer Support Specialist with a proven track record at ABC Solutions, achieving a 95% customer satisfaction rate. Expert in CRM software and adept at problem-solving, I excel in remote team collaboration and time management, consistently enhancing customer experiences and resolving complex issues efficiently.
Overview
6
6
years of professional experience
Work History
Remote Customer Support Specialist
ABC Solutions
Atlanta, Ga
01.2021 - Current
- Handled 60+ customer inquiries daily via email and chat with a 95% satisfaction rate
- Assisted in resolving billing issues, technical problems, and product support
- Maintained detailed records in CRM software (Zendesk/Salesforce)
Virtual Administrative Assistant
Freelance
Remote
03.2019 - 12.2020
- Handled 60+ customer inquiries daily via email and chat with a 95% satisfaction rate
- Assisted in resolving billing issues, technical problems, and product support
- Maintained detailed records in CRM software (Zendesk/Salesforce)
Education
High School Diploma -
Salem High School
Conyers, GASkills
- Remote Team Collaboration
- Time Management & Self-Motivation
- Customer Relationship Management (CRM)
- Email & Chat Support
- Data Entry & Database Management
- Microsoft Office & Google Workspace
- Zoom, Slack, Asana, Trello
- Problem Solving & Multitasking
Timeline
Remote Customer Support Specialist
ABC Solutions
01.2021 - Current
Virtual Administrative Assistant
Freelance
03.2019 - 12.2020
High School Diploma -
Salem High School