Hi, I’m
Dasia Funderburk
Indian Trail,NC
Summary
. Proactive and meticulous Healthcare Coordinator with over 3 years of experience in Healthcare industry. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
years of professional experience
1
Certification
Work History
StarMed HealthcareCharlottte, NC
Occupational Health Coordinator
08.2022 - 02.2023
Job overview
- Created employee schedules to align coverage with forecasted demands.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Established team priorities, maintained schedules and monitored performance.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Prepared and processed invoices for attorney billing.
- Scheduled meetings with different attorneys to discuss patient billing.
- Prioritized and handled multiple assignments and maintained firm commitment to deadlines.
- Identified accident causes and optimal prevention strategies by conducting thorough investigations and analyses
StarMed HealthcareCharlotte, NC
Medical Receptionist/Office Assistant
11.2020 - 08.2022
Job overview
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability
- Coordinated patient scheduling, check-in, check-out and payments for billing
- Checked patient data including insurance, demographic and health history to keep information current
- Contributed to and helped lead employee staff meetings, reporting trends in procedures, advising leadership on resources needed and preparing information to be disseminated
- Enhanced office productivity by handling high volume of callers per day
- Managed multi-line phone system and pleasantly greeted patients
- Supported office staff and operational requirements with administrative tasks
- Referred and screened patients to make best use of resources, triage staff and serve community members
- Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care
- Completed and filed financial documentation for accounting purposes
- Transcribed phone messages and relayed to appropriate personnel
- Completed patient referrals to other medical specialists
- Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases
- Maintained current and accurate medical records for patients
- Disseminated sensitive patient information and coordinated with translators to offer personalized service to individuals from diverse backgrounds
- Helped patients complete necessary medical forms and documentation
- Adhered to strict HIPAA guidelines to protect patient privacy
- Responded to correspondence from insurance companies to verify patient's coverage
- Organized paperwork such as charts and reports for office and patient needs
- Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass
- Experience with EMR system ECW
RHACharlotte, NC
Patient Care Aide
06.2020 - 10.2020
Job overview
- Recorded vital signs such as temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas
- Documented residents' behavior in terms of mental status, sleeping and eating patterns in medical record books
- Scheduled and accompanied clients to medical appointments
- Planned, prepared and served meals and snacks according to prescribed diets
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance
- Recognized and reported abnormalities and/or changes in patients' health status to case manager
- Determined specific needs and provided most appropriate level of services for patient well-being
- Answered patient assistance calls, assessed needs and offered qualified support.
Victoria SecretSyracuse, NY
Sales Associate
06.2018 - 01.2020
Job overview
- Helped customers locate products and checked store system for merchandise at other sites
- Prepared merchandise for sales floor by pricing or tagging
- Engaged with customers to effectively build rapport and lasting relationships
- Prepared large cash deposits with zero discrepancies
- Solved customer challenges by offering relevant products and services
- Maintained records related to sales, returns and inventory availability
- Educated associates on market trends and stayed up-to-date on forecasts
- Answered customer questions regarding sizing, accessories and proper care for merchandise
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Achieved perfect attendance and on-time record.
Education
Monroe High SchoolMonroe, NC
High School Diploma
06.2014
Skills
- Insurance claims
- Medical office administration
- Appointment Scheduling
- Medical transcription
- Medical Records Management
- Insurance Verification
- Electronic Medical Records
- Payment collection
- Account management
- Strong Communication Skills
Certification
CPR Certification
BLS Certification
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
Occupational Health Coordinator
StarMed Healthcare
08.2022 - 02.2023
Medical Receptionist/Office Assistant
StarMed Healthcare
11.2020 - 08.2022
Patient Care Aide
RHA
06.2020 - 10.2020
Sales Associate
Victoria Secret
06.2018 - 01.2020
Monroe High School
High School Diploma
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