Summary
Overview
Work History
Education
Skills
Volunteerworkhistory
Timeline
Generic

DASIA EPPS

Panama City,FL

Summary

  • Finding a full-time job that allows me to share my excellent customer service leadership skills, and my strong organizational and time management skills.
  • Training and Mentoring
  • Leadership
  • Organizational and Communication skills
  • Time Management
  • Microsoft Program Expert
  • Interfacing with Customers
  • Troubleshooting
  • Customer Care Management
  • Inventory Control
  • Supply Chain Management
  • Safety and Security
  • Team Building

Overview

8
8
years of professional experience

Work History

Customer Service Representative

MAXIMUS
12.2022 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Online Grocery Associate

WALLMART
07.2021 - 06.2023
  • Stock out products for different departments, did special deliveries, helped customers inside the store and online, performed customer service support.

SAMS
02.2020 - 07.2021
  • Stock out products for various departments, assist members of the club on their purchases, customer service support, delivery of orders, staged according to company policy and procedures.

Holiday Inn
06.2019 - 01.2020
  • Welcomed and greeted guests, answered questions about hotel amenities, services, and surrounding points of interest, ensured customer satisfaction.

TJ Maxx
04.2019 - 01.2020
  • Perform cash or credit card transactions for customer purchases, handle cash register and manage cash receivable and payables.

Crew Member

McDonald’s
03.2017 - 03.2019
  • Worked in the kitchen preparing food, worked front counter, helped customers through the ordering process, operated a cash register, ran the drive-thru, cleaned the restaurant.

Education

A.A. Social Work - Social Work

Gulf Coast State College

High School Diploma -

Bay High School
Panama City, FL
05.2019

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Customer Relations
  • Problem Resolution
  • Call center experience
  • Computer Proficiency
  • Conflict Resolution
  • Money handling abilities
  • Microsoft Excel
  • Complaint Handling
  • Complaint resolution
  • Payment Processing
  • Customer satisfaction measurement
  • Professional telephone demeanor
  • Microsoft Outlook
  • Scheduling
  • Follow-up skills
  • Call Management
  • Product Knowledge
  • Paperwork Processing
  • Customer Relationship Management (CRM)
  • Data Collection
  • De-Escalation Techniques
  • Quality Control
  • Dispute Resolution

Volunteerworkhistory

  • Gulf Coast Children Advocacy, Level 3 Volunteer, 01/10/21, Current, Answer phones, Prepare family rooms, Make folders, Assist advocates
  • Florida Panhandle Pop Warner, Volunteer, 04/01/16, 07/01/18, Assist coaches, Manage concessions, Create files, Organize order forms, Order supplies, Manage fundraiser funds

Timeline

Customer Service Representative

MAXIMUS
12.2022 - Current

Online Grocery Associate

WALLMART
07.2021 - 06.2023

SAMS
02.2020 - 07.2021

Holiday Inn
06.2019 - 01.2020

TJ Maxx
04.2019 - 01.2020

Crew Member

McDonald’s
03.2017 - 03.2019

A.A. Social Work - Social Work

Gulf Coast State College

High School Diploma -

Bay High School

Similar Profiles

CREATE PROFILE
DASIA EPPS