D’Asia Ford-Grainger
Macon,Georgia
Summary
Motivated and tech-savvy professional with a proven track record in remote customer service. Committed to delivering exceptional service, efficiently resolving issues, and ensuring smooth operations. Experienced in providing excellent customer support and adept at leveraging technology to enhance customer experiences.
Overview
7
7
years of professional experience
Work History
Administrative Assistant
Davtia
01.2025 - Current
- Provided administrative support including scheduling, email management, and document preparation
- Maintained organized digital and physical filing systems
- Assisted with data entry, customer communication, and day-to-day office operations
- Demonstrated strong multitasking and attention to detail in a fast-paced setting
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Customer Service Representative (Remote)
Amazon
07.2020 - 10.2024
- Managed customer inquiries concerning purchases, delivery updates, and return policies.
- Utilized internal systems to track, update, and resolve service tickets
- Enhanced client contentment with effective communication and quick problem solving.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Representative
GEICO
11.2017 - 05.2021
- Company Overview: Roadside Assistance
- Provided coordination for prompt roadside assistance during vehicle breakdowns.
- Maintained composure and professionalism in high-stress scenarios.
- Documented all interactions and followed company protocols precisely
- Roadside Assistance
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Bachelor’s - Healthcare Management
Colorado Technical University
12.2026
High School Diploma -
E.E. Smith High School
06.2016
Skills
- Remote Customer Support
- Microsoft Office Suite
- Excel
- Administrative Support
- Clerical Support
- Written Communication
- Verbal Communication
- Conflict Resolution
- Time Management
- CRM Software
- Call Center Software
- Zendesk
- Salesforce
- Data entry
- Customer service
Timeline
Administrative Assistant
Davtia
01.2025 - Current
Customer Service Representative (Remote)
Amazon
07.2020 - 10.2024
Customer Service Representative
GEICO
11.2017 - 05.2021
Bachelor’s - Healthcare Management
Colorado Technical University
High School Diploma -
E.E. Smith High School
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