Dasia George
Katy,TX
Summary
A dedicated and results-driven sales professional with a strong customer focus, experienced in handling outbound calls to
build relationships, grow profit channels, and expand networks. Skilled in identifying customer needs, delivering tailored
solutions, and exceeding production goals. Creative problem-solver with a talent for fostering loyalty and retention while
mentoring teams to success.
Overview
9
9
years of professional experience
Work History
Dispatch Coordinator
Access telecare
Alexandria, VA
12.2021 - Current
- Provided customer service support by responding to inquiries, resolving issues, and providing updates on shipments.
- Coordinated with other members of the medical team to ensure optimal patient outcomes.
- Evaluated new admissions to determine their clinical status and need for further testing or procedures.
- Referred complicated cases to specialists for further evaluation and treatment.
- Documented all pertinent information related to each patient encounter into the electronic health record system.
- Catered to patient needs by coordinating speech, physical and occupational therapies.
Administrator - Business Operations
Classic Brands
Columbia, MD
07.2020 - 12.2021
- Created reports, presentations, and other documents for senior management meetings.
- Resolved customer complaints through phone, email, mail, and social media, ensuring timely and effective solutions.
- The tenacity to handle a large volume of outbound sales calls to potential customers
- Making sure that all operations run smoothly and align with quality standards
- Ensured that all paperwork was completed accurately before submission deadlines.
- Addressed billing issues, processed payments, and assisted with financial adjustments.
- Source new sales opportunities through cold calling B2B prospects from new and existing leads
Administrator
CleanNetUSA
Columbia, MD
09.2020 - 07.2021
- Answered incoming calls and responded to customer inquiries.
- Monitored incoming emails and responded promptly to all inquiries within established timeframes.
- Track all activity, including all scheduled follow-up tasks in the CRM
- Provided office support by creating spreadsheets, organizing paperwork, and maintaining records.
- Nurture prospects, build trust and rapport
- Work in tandem with the Marketing team to maintain customer data and market insights that leads to opportunity
MEMBER SERVICES REP
Dominion National
Arlington, VA
04.2019 - 09.2020
- Answering telephone and providing information to callers, as directed. Routing calls to appropriate staff member.
- Provided support to members regarding account inquiries, processing transactions, and resolving issues.
- Assisted with the opening of new accounts and processed account maintenance requests.
- Providing administrative support to all departments, as requested. Maintaining central files and manuals for department projects and functions. Maintaining files, as assigned.
- Responded to 80+ regarding memberships benefits and services
- Verified identity information on new accounts using established procedures.
- Participated in team meetings to discuss customer service strategies and goals.
Customer Service Representative
FEMA
Prince George, MD
09.2017 - 09.2018
- Provided administrative support as a customer service representative by answering phones and registering intake forms
- Assisted in processing TSA (Transitional Shelter Assistance) for survivors, offering guidance on FEMA resources.
- Processed return mail and maintained accurate records.
- Managed inbound and outbound calls through the database to address inquiries and provide assistance.
- Remains up to date on industry standards and business needs
Sales Representative
Last Stop
Wheaton, MD
06.2015 - 06.2017
- Generated new sales leads through cold calling and networking activities.
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Analyzed customer feedback to improve products and services.
- Researched competitors' products, prices, and sales techniques.
- Negotiated pricing with customers to maximize profits.
- Collaborate with the sales team to develop strategies for expanding our customer base
Education
General Studies
Allegany College of Maryland
Cumberland, MDSkills
- Systems and software expertise
- Inside and outside sale
- Scheduling proficiency
- Data Entry
- Schedule Coordination
- Customer Retention
- Sales closing
- Account Management
- Client Service
- Lead prospecting
- Customer Service
- Sales Development
- Competitor research
Custom
- Friendly, and sympathetic when it
comes to working with customers .
Keen attention to detail and keeping
organized at all times
Exceptional communication skills,
strong client relations, creative
problem solver and quick learner
Timeline
Dispatch Coordinator
Access telecare
12.2021 - Current
Administrator
CleanNetUSA
09.2020 - 07.2021
Administrator - Business Operations
Classic Brands
07.2020 - 12.2021
MEMBER SERVICES REP
Dominion National
04.2019 - 09.2020
Customer Service Representative
FEMA
09.2017 - 09.2018
Sales Representative
Last Stop
06.2015 - 06.2017
General Studies
Allegany College of Maryland
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