Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Dasia Gray

Houston,TX

Summary

Outgoing professional with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Event Coordinator

Pelazzio Reception Venue
12.2023 - 06.2024
  • Coordinated schedules and timelines for events.
  • Managed event logistics and operations.
  • Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
  • Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
  • Developed creative marketing materials that generated interest and boosted event attendance.
  • Facilitated smooth transitions between event segments by creating detailed schedules and providing clear communication to staff and participants.
  • Brainstormed and implemented creative event concepts and themes.

Cook/Prep/Dishwasher

Houston Sauce Co
09.2020 - 12.2023
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Prepared food items in compliance with recipes and portioning control guidelines.

Host/Server/Bartender

Mo Better Brews
09.2020 - 12.2023
  • Answered customer questions about hours, seating, and menu information.
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.

Customer Service Representative

Kelly Services
12.2021 - 12.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Processed customer service orders promptly to increase customer satisfaction.

Retail Sales Associate

Sauce Co. Shoppette
09.2020 - 11.2022
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Collaborated with team members to meet and exceed monthly sales targets consistently.

After School Teacher

Elite Learning
09.2021 - 06.2022
  • Observed and monitored children's play activities to promote healthy, safe environment.
  • Developed strong relationships with students, fostering a positive classroom environment conducive to learning.
  • Prepared after-school enrichment activities for children to encourage student participation.
  • Redirected inappropriate student behavior and implemented program discipline system to guide proper student behavior.

Dance Instructor/Theater Coach

cafe
09.2020 - 01.2021
  • Planned routines for performances.
  • Fostered a supportive learning environment by promoting positive reinforcement and constructive feedback.
  • Worked in team-based environment to uphold quality and continuity of service to clients.
  • Utilized different styles of teaching to accommodate students of all capabilities.
  • Planned, prepared, and delivered lesson plans introducing students to dance techniques and ballet positions.

Server/Bartender

BBs Cafe
10.2019 - 03.2020
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

Independent Contactor

Beaux coo cajun eats
11.2018 - 02.2019
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
  • Increased client satisfaction by delivering food on time and ensuring that their needs were met.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

shift leader

Studio Movie Grill
03.2016 - 11.2018
  • Trained new employees and delegated daily tasks and responsibilities.
  • Cultivated warm relationships with regular customers.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
  • Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
  • Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.

Care Giver / Activities Assistant

VILLAGE ON THE PARK
09.2017 - 06.2018
  • Supported emotional well-being of residents with personalized one-on-one interactions and attentive care during activities.
  • Enhanced resident engagement by organizing and leading diverse activities such as arts, crafts, games, and outings.
  • Promoted cognitive health by designing mentally stimulating activities such as trivia games, puzzles, and memory exercises.
  • Planned, coordinated, and implemented activities to address needs of participants with varying abilities.
  • Provided emotional support and companionship to improve quality of life for residents.

Server/Hostess

Pappadeaux Seafood
12.2015 - 03.2016
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.

Server Cook

Waffle House
08.2013 - 12.2015
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Education

High school diploma -

Cypress Falls High School
Houston, TX
2013

Skills

  • Hostess
  • Busser (8 years)
  • Host (5 years)
  • Waitress (8 years)
  • Expo (8 years)
  • Leadership (5 years)
  • Team Lead (5 years)
  • Administrative Assistant
  • Multifamily (5 years)
  • Customer Service Skills (10 years)
  • Customer Service (10 years)
  • Serving Experience (8 years)
  • Bartending
  • Dancing (9 years)
  • Memory Care (4 years)
  • Dementia Care (3 years)
  • Restaurant Experience (10 years)
  • Event Planning (2 years)
  • Caregiving (4 years)
  • Experience with Children (5 years)
  • Alzheimer's Care
  • Childcare (5 years)
  • Microsoft Office
  • Fair Housing regulations
  • Microsoft Excel
  • Events Management
  • Management (2 years)

Certification

First Aid Certification Food Handler Certification CNA TABC Certification CPR Certification Bartender License

Timeline

Event Coordinator

Pelazzio Reception Venue
12.2023 - 06.2024

Customer Service Representative

Kelly Services
12.2021 - 12.2022

After School Teacher

Elite Learning
09.2021 - 06.2022

Cook/Prep/Dishwasher

Houston Sauce Co
09.2020 - 12.2023

Host/Server/Bartender

Mo Better Brews
09.2020 - 12.2023

Retail Sales Associate

Sauce Co. Shoppette
09.2020 - 11.2022

Dance Instructor/Theater Coach

cafe
09.2020 - 01.2021

Server/Bartender

BBs Cafe
10.2019 - 03.2020

Independent Contactor

Beaux coo cajun eats
11.2018 - 02.2019

Care Giver / Activities Assistant

VILLAGE ON THE PARK
09.2017 - 06.2018

shift leader

Studio Movie Grill
03.2016 - 11.2018

Server/Hostess

Pappadeaux Seafood
12.2015 - 03.2016

Server Cook

Waffle House
08.2013 - 12.2015

High school diploma -

Cypress Falls High School

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Dasia Gray