Dasia Greenwood
Los Angeles,CA
Summary
Driven sales professional with proven expertise in customer relations and CRM proficiency, demonstrated at Edlio through strategic upselling and a 93% customer satisfaction rating.
Overview
6
6
years of professional experience
Work History
Sales Representative
Edlio
06.2023 - 08.2024
- Generated sales opportunities with upselling and cross-selling techniques to a list of 80-100 phone calls daily.
- Utilized Salesforce and Outreach software to manage client information, track leads, and monitor sales progress.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
Sales Agent
Allstate
07.2021 - 06.2023
- Explained features and advantages of life, auto, health insurance products or services to promote sales.
- Developed strong relationships with clients through excellent customer service and regular followups.
Account Representative
Capital Choice Financial Services / Osborne & Associates
10.2018 - 06.2021
- Contacted 80+ customers daily to assess satisfaction and current needs of their life insurance policies.
- Increased customer satisfaction ratings to 93% through proactive and actionable resolutions to questions, concerns, or challenges.
Education
Vocational Certification - Data Analytics
Entity Academy
Remote06.2022
Skills
- Customer Relations
- Interpersonal communication skills
- Sales closing
- Upselling and Cross Selling
- CRM proficiency
- Data Analytics industry knowledge
- Brand marketing
- Computer Proficiency and Microsoft Office
- Revenue Generation
- Account Management
- Fluent Bilingualism
- Call center experience
Timeline
Sales Representative
Edlio
06.2023 - 08.2024
Sales Agent
Allstate
07.2021 - 06.2023
Account Representative
Capital Choice Financial Services / Osborne & Associates
10.2018 - 06.2021
Vocational Certification - Data Analytics
Entity Academy
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