Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Dasia Jaramillo

Pueblo,Colorado

Summary

Dynamic insurance professional with extensive experience in client relationship management, risk assessment, and policy customization. Proven ability to deliver tailored insurance solutions by leveraging in-depth industry knowledge, resulting in strong client satisfaction and lasting partnerships. Recognized for exceptional communication skills and analytical thinking, adept at navigating complex insurance products and regulations to ensure optimal coverage. Committed to continuous improvement and collaboration, seeking a full-time role that offers professional challenges while utilizing interpersonal skills and effective problem-solving capabilities.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Licensed Insurance Agent

Fred Loya Insurance Company
10.2021 - Current
  • Calculated quotes and educated potential clients on insurance options.
  • Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
  • Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
  • Established trust with clients through transparent communication regarding policy costs, coverages, exclusions, limitations, endorsements or riders available upon request.
  • Consistently met or exceeded sales targets through diligent prospecting, follow-up, and effective closing strategies.
  • Delivered outstanding first-contact resolution rates when assisting clients with inquiries about premiums or billing issues.
  • Attended continuing education courses and workshops to gain additional insurance industry knowledge.
  • Exceeded corporate quotas for monthly policy sales.
  • Built relationships with clients using active listening and issue resolution to provide excellent service.

Sales Associate

Metro by T-Mobile
09.2018 - 10.2021
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours across night, weekend, and holiday shifts.

Call Center Representative

Convergys
06.2018 - 09.2018
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
  • Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
  • Streamlined call flow processes for more efficient response times and increased productivity.
  • Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
  • Effectively communicated complex information in a digestible format for callers of varying levels of technical understanding.

Convenience Store Clerk

Alta Convenience Store
01.2018 - 06.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.

Home Health Caregiver

Interim HealthCare
06.2017 - 01.2018
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Improved patient well-being by providing compassionate and attentive personal care.
  • Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Assisted disabled clients to support independence and well-being.
  • Adapted to ever-changing patient needs, consistently adjusting care plans and strategies in order to provide the highest quality of personalized assistance.

Store Manager

Family Dollar
01.2017 - 12.2017
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.

Call Center Representative

Global Cellular Solutions
06.2016 - 12.2016
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
  • Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
  • Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Production Line Assembler

Labor Ready (Solar Panels)
01.2016 - 06.2016
  • Collaborated with team members to meet production deadlines and maintain a consistent workflow.
  • Ensured product quality through thorough inspection of assembled items before moving them to the next stage in the process.
  • Increased productivity by quickly identifying issues in the assembly process and making necessary adjustments or repairs.
  • Demonstrated adaptability by learning new techniques or working with different materials when required for various product lines or special projects.
  • Assisted quality assurance by inspecting items and removing defective parts.
  • Completed skilled work using electrical, hydraulic and air-activated hand tools.
  • Practiced standard operating procedures for consistent production results.
  • Reduced assembly time with proficient use of hand tools, power tools, and specialized equipment.
  • Improved safety standards by adhering to company protocols and maintaining a clean and organized work area.

Sales Associate

Kohl’s
10.2015 - 12.2015
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Crew Member

McDonald's
01.2015 - 10.2015
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Operated cash register to ring up final bill and process various forms of payment.

Education

High school diploma -

Aim Global
Pueblo, Co
06-2017

Skills

  • Problem-solving skills
  • Data entry
  • Customer service
  • Mobile Expert
  • Insurance sales expertise
  • Client relationship management
  • Client account management
  • Auto insurance
  • Quotes and sales
  • Mobile device management
  • Cross-platform proficiency
  • Reliability and punctuality
  • Point of sale operation
  • Cleanliness maintenance
  • Loss prevention awareness
  • Multitasking and organization
  • Problem-solving
  • Data management
  • Exceptional customer service

Certification

  • Licensed Insurance Agent - 2021 - Current

Timeline

Licensed Insurance Agent

Fred Loya Insurance Company
10.2021 - Current

Sales Associate

Metro by T-Mobile
09.2018 - 10.2021

Call Center Representative

Convergys
06.2018 - 09.2018

Convenience Store Clerk

Alta Convenience Store
01.2018 - 06.2018

Home Health Caregiver

Interim HealthCare
06.2017 - 01.2018

Store Manager

Family Dollar
01.2017 - 12.2017

Call Center Representative

Global Cellular Solutions
06.2016 - 12.2016

Production Line Assembler

Labor Ready (Solar Panels)
01.2016 - 06.2016

Sales Associate

Kohl’s
10.2015 - 12.2015

Crew Member

McDonald's
01.2015 - 10.2015

High school diploma -

Aim Global

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Dasia Jaramillo