D'ASIA JOHNSON
North Charleston,SC
Summary
I am a Certified Phlebotomist well-versed in venipuncture and capillary puncture. Detail-oriented and committed to maintaining the highest quality control and patient care standards. Adept in a variety of software applications and consistently upbeat when helping customers, patients, and teammates. I have also taken 3 years of sports medicine and worked as a certified athletic trainer assistant at my high school. I have also taken classes in the medical field such as Human Anatomy and Principles of Biomedicine. I am a great worker on my own and as a team from working in customer service and my duties in high school. I Am a quick learner and very accepting of learning new techniques and taking on new challenges. I look forward to enhancing my career in the Medical Field.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Alorica
08.2020 - 01.2021
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Consulted with customers to resolve service and billing issues.
- Troubleshot shortages and overages to support quality control efforts.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Made outbound calls to obtain account information.
- Answered incoming telephone calls to provide store, products, and services information.
- Answered inbound calls, chats and emails to facilitate customer service.
- Set up and activated customer accounts.
- Exceeded company productivity standards on consistent basis.
Cashier/Lead
Boeing
10.2019 - 04.2020
- Ringing up and assisting Customers -Cleaning and maintaining tidiness of the cafeteria - Training new employees
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Processed payments for customers quickly and accurately to exceed productivity standards.
- Rotated and merchandised products at point-of-sale to improve impulse buy rate.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
- Inventoried stock and placed new orders to maintain supplies for expected demand.
- Answered customer questions, provided store information, and directed customers to designated store areas.
- Directed cleaning, trash removal, and sanitation procedures to keep aisles and register area organized.
- Helped customers find specific products, answered questions and offered product advice.
- Trained new team members in cash register operation, stock procedures and customer services.
Cashier Sales Associate
Apricot Lane Boutique
09.2016 - 04.2017
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions
- Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items
- Stayed up to date on store promotions, payment policies and security practices
- Helped customers sign up for loyalty programs and submitted completed paperwork
- Processed returned items, checking against store's established return timeframes
- Processed customer payments quickly and returned exact change and receipts
- Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system
- Troubleshot and resolved issues with cash registers, card scanners and printers.
Education
High School Diploma -
Fort Dorchester High School
North Charleston, SC05.2018
Skills
- Customer greeting
- Active Listening
- Finger Stick Method
- Drawing Blood
- Venipuncture and Capillary Puncture
- Phlebotomy Functions
- ID verification
- Scanner operations
- Payment processing
- Returns and exchanges
- Customer service
- Issue resolution
- Responding to Difficult Customers
- Data Entry and Maintenance
- CRM Software
- Verbal and Written Communication
- Multitasking and Prioritization
- Customer Service
- Data Entry
- Attention to Detail
- Teamwork and Collaboration
- Safety Procedures
- Material Handling
- Quick Learner
Certification
- PT - Phlebotomy Technician
Timeline
Customer Service Representative
Alorica
08.2020 - 01.2021
Cashier/Lead
Boeing
10.2019 - 04.2020
Cashier Sales Associate
Apricot Lane Boutique
09.2016 - 04.2017
High School Diploma -
Fort Dorchester High School