Overview
Work History
Education
Skills
Timeline
Generic

Dasia Jones

North Las Vegas,NV

Overview

12
12
years of professional experience

Work History

Customer Service Representative

New Beginnings Residential Treatment Facilities
07.2024 - 02.2025
  • Maintained client demographic information and data collection systems
  • Scheduled clients for tests and consultations.
  • Communicated information to clients regarding requirements for appointments and test preparation.
  • Maintains strict confidentiality; adheres to all HIPAA guidelines/regulations
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Answered customer telephone calls promptly to avoid on-hold wait times
  • Handled client inquiries and suggestions courteously and professionally
  • Clarified clients issues and determined root cause of problems to resolve product or service complaints
  • Met customer call guidelines for service levels, handle time and productivity
  • Investigated and resolved client inquiries and complaints quickly
  • Responded proactively and positively to rapid change
  • Scheduled and pre-registered client
  • input and confirmed client demographics


Central Scheduler

UHS
03.2022 - 11.2024
  • Confirmed appointments, communicated with clients, and updated client records
  • Responded to inquiries from callers seeking information
  • Answered large volume of incoming calls daily to resolve customer issues and schedule appointments
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
  • Answered phone promptly and directed incoming calls to correct offices
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices
  • Operated multi-line telephone system to answer and direct high volume of calls
  • Scheduled and pre-registered patients
  • Scheduled patients for tests and consultations.
  • Followed up with patients to reschedule missed appointments.
  • Confirmed appointments one day prior to minimize missed appointments and maximize clinic utilization.
  • Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
  • Epic, Salesforce, Cerner, SMS trained

Medical Customer Service Representative

Prime Healthcare
03.2013 - 01.2016
  • Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details
  • Completed clerical duties and tasks for clinic administration
  • Handled customer service inquiries in person, via telephone and through email
  • Resolved billing inquiries and disputes in timely fashion
  • Provided exceptional customer service to patients, answering questions and addressing concerns
  • Built and maintained positive working relationships with patients and staff
  • Filed and maintained patient records in accordance with HIPAA regulations
  • Managed patient registration process, confirming data accuracy and completeness
  • Entered patient demographic and insurance data into electronic medical record system
  • Verified insurance eligibility and coverage for patients
  • Assisted patients in filling out check-in and payment paperwork
  • Applied administrative knowledge and courtesy to explain procedures and services to patients

Education

High School Diploma -

Canyon Springs
Moreno Valley, CA
06-2000

Skills

  • 10-key
  • Courteous demeanor
  • Salesforce
  • Epic
  • Cerner
  • SMS
  • Customer Service
  • High-energy attitude
  • Multi-line phone talent
  • Appointment scheduling

Timeline

Customer Service Representative

New Beginnings Residential Treatment Facilities
07.2024 - 02.2025

Central Scheduler

UHS
03.2022 - 11.2024

Medical Customer Service Representative

Prime Healthcare
03.2013 - 01.2016

High School Diploma -

Canyon Springs

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