Dasia Jones
North Las Vegas,NV
Overview
12
12
years of professional experience
Work History
Customer Service Representative
New Beginnings Residential Treatment Facilities
07.2024 - 02.2025
- Maintained client demographic information and data collection systems
- Scheduled clients for tests and consultations.
- Communicated information to clients regarding requirements for appointments and test preparation.
- Maintains strict confidentiality; adheres to all HIPAA guidelines/regulations
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Answered customer telephone calls promptly to avoid on-hold wait times
- Handled client inquiries and suggestions courteously and professionally
- Clarified clients issues and determined root cause of problems to resolve product or service complaints
- Met customer call guidelines for service levels, handle time and productivity
- Investigated and resolved client inquiries and complaints quickly
- Responded proactively and positively to rapid change
- Scheduled and pre-registered client
- input and confirmed client demographics
Central Scheduler
UHS
03.2022 - 11.2024
- Confirmed appointments, communicated with clients, and updated client records
- Responded to inquiries from callers seeking information
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Answered phone promptly and directed incoming calls to correct offices
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices
- Operated multi-line telephone system to answer and direct high volume of calls
- Scheduled and pre-registered patients
- Scheduled patients for tests and consultations.
- Followed up with patients to reschedule missed appointments.
- Confirmed appointments one day prior to minimize missed appointments and maximize clinic utilization.
- Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
- Epic, Salesforce, Cerner, SMS trained
Medical Customer Service Representative
Prime Healthcare
03.2013 - 01.2016
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details
- Completed clerical duties and tasks for clinic administration
- Handled customer service inquiries in person, via telephone and through email
- Resolved billing inquiries and disputes in timely fashion
- Provided exceptional customer service to patients, answering questions and addressing concerns
- Built and maintained positive working relationships with patients and staff
- Filed and maintained patient records in accordance with HIPAA regulations
- Managed patient registration process, confirming data accuracy and completeness
- Entered patient demographic and insurance data into electronic medical record system
- Verified insurance eligibility and coverage for patients
- Assisted patients in filling out check-in and payment paperwork
- Applied administrative knowledge and courtesy to explain procedures and services to patients
Education
High School Diploma -
Canyon Springs
Moreno Valley, CA06-2000
Skills
- 10-key
- Courteous demeanor
- Salesforce
- Epic
- Cerner
- SMS
- Customer Service
- High-energy attitude
- Multi-line phone talent
- Appointment scheduling
Timeline
Customer Service Representative
New Beginnings Residential Treatment Facilities
07.2024 - 02.2025
Central Scheduler
UHS
03.2022 - 11.2024
Medical Customer Service Representative
Prime Healthcare
03.2013 - 01.2016
High School Diploma -
Canyon Springs
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