Jasmine Walker
Katy,TX
Summary
Jasmine is a personable and dedicated customer service representative with extensive experience in customer relations. She's a solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Her motivation to maintain customer satisfaction and contribute to company success makes her an asset in whichever role and/or department she is assigned
Overview
7
7
years of professional experience
Work History
Administrative Assistant
Children's Lighthouse
09.2022 - Current
- Assist in the collection, organization and reporting of data including enrollment forms, attendance and assessment of children.
- Managing calendars and scheduling appointments and meetings.
- Responsible for tours around the building for people interested.
- Preparing and balancing deposits and posting payments to the child care accounts.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Greeted visitors and provided general information about the company.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
Katy Isd Paraprofessional Substitute
Katy Isd Education
12.2022 - 02.2024
- Provided instruction in place of absent teachers, following lesson plans and instructions for classroom management.
- Maintained a safe, organized and disciplined learning environment for students of all ages.
- Assisted with student assessments and grading assignments according to school policy.
- Supported individual students who needed additional assistance on assignments or concepts taught in class.
Remote Member Service Representative
Bankers Life
10.2020 - 09.2022
- Cross trained in multiple departments to process customer service requests via phone support, email support or live chat
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Properly diagnosed customer needs and proactively educated them about the features and benefits of company products and services
- Guided customers through troubleshooting, navigating the company website/mobile app or using the products or service using digital tools
Customer Service Representative
American Eagle Outfitters, Inc
09.2018 - 10.2020
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Handled 75+ customer interactions per day, facilitating processes placement orders, cancellations, delivery, payment, credit card fraud, refunds, or returns of QVC merchandise.
- Answered over 50 phones calls and 30 emails throughout each work day Remained calm and professional in stressful circumstances and effectively diffused tense customer situations.
Customer Service Representative
Typhoon Texas Offices
04.2017 - 09.2018
- Delivered effective and educational customer service by explaining our related benefits and responding to customer inquiries and concerns via phone support and email support
- Documented necessary information, such as claim details, customer's change of details, and other pertinent information
- Prioritized a positive customer experience through appealing to the human needs of customers, utilizing active listening and effective problem solving, while consistently treating customers with a high level of respect
- Met and exceeded quality and productivity goals and complied with all regulatory requirements.
- Navigated CRM computer systems and applications to service customers Managed production related activities, such as complaints and escalations
Education
Bachelor of Science And/with Education Degree -
Houston Community College
Houston, TX05-2026
High School Diploma -
Cores Lakes High School
Cypress, TX06-2020
Skills
- Efficient and Detail-Oriented
- Understanding Customer Needs
- Creative Problem Solving
- Data Entry
- CRM Software
- LiveChat Messaging
- Call Documentation
- Microsoft Office
- Order and Refund Processing
- Billing Adjustments and Refunds
- Organizational Skills
- Verbal Communication
Timeline
Katy Isd Paraprofessional Substitute
Katy Isd Education
12.2022 - 02.2024
Administrative Assistant
Children's Lighthouse
09.2022 - Current
Remote Member Service Representative
Bankers Life
10.2020 - 09.2022
Customer Service Representative
American Eagle Outfitters, Inc
09.2018 - 10.2020
Customer Service Representative
Typhoon Texas Offices
04.2017 - 09.2018
Bachelor of Science And/with Education Degree -
Houston Community College
High School Diploma -
Cores Lakes High School
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