Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Dasia Mark

Houston

Summary

Dynamic and results-driven professional with extensive experience in customer service and healthcare, notably at Express Scripts. Proven ability in conflict resolution and regulatory compliance, enhancing patient satisfaction through effective communication and attention to detail. Skilled in authorizations and HIPAA compliance, ensuring optimal service delivery in high-pressure environments.

Overview

8
8
years of professional experience

Work History

Prior Authorization Representative

Express Scripts
12.2024 - Current
  • Provided exceptional customer service, addressing inquiries from both patients and healthcare providers promptly and professionally.
  • Verified eligibility and compliance with authorization requirements for service providers.
  • Ensured compliance with HIPAA regulations by maintaining strict confidentiality in handling sensitive patient information.

Customer Service Representative

Capitol Bridge Health Services
06.2023 - 10.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Customer Service Representative

Maximus Federal Services
12.2021 - 06.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Sales Manager

Walmart
06.2018 - 08.2019
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.

Cashier/Food Handler

Popeyes Chicken
05.2018 - 11.2018
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Self-motivated, with a strong sense of personal responsibility.

Cashier

Dollar General Store
04.2017 - 08.2017
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.

Education

Associate of Science - Health Sciences

Ultimate Medical Academy
Clearwater, FL
07-2024

High School Diploma -

Varnado High School
Angie, LA
05-2017

Skills

  • Patient assessment
  • Medical terminology
  • Regulatory compliance
  • Data entry
  • Effective communication
  • Conflict resolution
  • Attention to detail
  • Authorizations
  • HIPAA compliance
  • Benefit coverage
  • Insurance verification
  • Data entry proficiency
  • Healthcare industry
  • Electronic records management
  • Client service

Languages

English
Full Professional

Timeline

Prior Authorization Representative

Express Scripts
12.2024 - Current

Customer Service Representative

Capitol Bridge Health Services
06.2023 - 10.2024

Customer Service Representative

Maximus Federal Services
12.2021 - 06.2023

Sales Manager

Walmart
06.2018 - 08.2019

Cashier/Food Handler

Popeyes Chicken
05.2018 - 11.2018

Cashier

Dollar General Store
04.2017 - 08.2017

Associate of Science - Health Sciences

Ultimate Medical Academy

High School Diploma -

Varnado High School

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Dasia Mark