DASIA MITCHELL
Tampa,FL
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Productive Seller possessing superior customer service mindset and [Number] years of experience overseeing entire selling process from inventory creation to shipping. Detailed and dependable individual proficient in HTML and graphics paired with in-depth knowledge of product and still image photography. Skillful in managing and listing inventory and identifying new product opportunities.
Overview
4
4
years of professional experience
Work History
SELLER-PARTNER SUPPORT
AMAZON
07.2022 - 03.2024
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered customer telephone calls and emails promptly to avoid on-hold wait times
- Helped a large volume of customers daily with a positive attitude and focus on customer satisfaction
- Researched issues by identifying similar past problems and recommended the most appropriate solution
- Offered customer advice and assistance, paying attention to particular needs or wants.
FURNITURE AND BEDDING CUSTOMER SERVICE
MACYS
05.2021 - 07.2022
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns
- Helped customers complete purchases, locate items and join reward programs
- Greeted customers and helped with product questions, selections, and purchases
- Aided customers and promoted sales purchases by searching inventory for items at other locations and making arrangements for shipping and delivery
- Maintained and achieved monthly goal metrics.
Crew Member
Dunkin' Donuts
04.2020 - 04.2021
- Comfortably worked long shifts while maintaining customer experiences and building rapport.
- Demonstrated exceptional multitasking abilities while managing multiple orders during busy shifts without compromising quality or service standards.
- Implemented time management strategies to prioritize tasks effectively during high-pressure situations.
- Listened attentively to customer complaints or requests and resolved issues without need to escalate.
- Became familiar with products to answer questions and make suggestions.
Education
High School Diploma -
Jefferson High School
Tampa, FL05.2021
Skills
- Expert in building customer relationships
- Proficient in Microsoft Office programs
- Teamwork and Collaboration
- Attention to Detail
- Problem-Solving
- Multitasking
- Cash Handling
- Effectively communicate in writing and verbally
Timeline
SELLER-PARTNER SUPPORT
AMAZON
07.2022 - 03.2024
FURNITURE AND BEDDING CUSTOMER SERVICE
MACYS
05.2021 - 07.2022
Crew Member
Dunkin' Donuts
04.2020 - 04.2021
High School Diploma -
Jefferson High School